Patient Liaison Officer

2 weeks ago

Geelong, Victoria, Australia St John of God Health Care Full time $59,041 - $60,505 per year

Your role at St John of God Geelong Hospital

As a team member of the Patient Services Department, you will be responsible for acting as the key contact point for patients, clinicians, managers and health funds in regard to a patient's pre-admission, admission, discharge, billing and debtors follow up.

The Position

  • Ensure maintenance of accurate and current information within the Patient Administration systems.
  • Co-ordinate patient admission process, completing required financial/admission paperwork as well as ensuring all health fund requirements have been met, and working with other departments to ensure efficient patient flow and experience.
  • Clearly identify and communicate relevant Health Fund information and associated financial considerations to patients and key stakeholders.
  • Liaise each day with clinical manager of DSU and Pre Admissions Manager to obtain required arrival time for the following day- this is critical to ensure patient flow.
  • Participate as a valued team member promoting and contributing to a supportive team environment.
  • Communicate effectively with all customers and patients using the appropriate channels, utilising appropriate formal and informal channels of communication.

You will perform as a positive role model in fulfilling obligations relating to the wider finance department, colleagues, patients, staff and nursing profession and the community. Liaising with doctors' secretaries and specialist nurses to obtain item numbers and prosthesis amounts to accurately quote for those items.

To succeed you will have proficient knowledge of health industry and health funds. Demonstrated clerical and computer skills with the ability to deliver exceptional customer service.

This role requires you to work from Monday to Friday for various shifts between 6am to 5pm.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

  • Salary: $59,041 to $60,705 per annum (pro rata for part time), plus 12% superannuation
  • 10-month fixed term position working 30 hours per week

  • Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing

  • work related expenses
  • self-education and
  • additional superannuation
  • A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
  • Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
  • Innovative Professional Development opportunities
  • Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
  • Opportunities for post-graduate course support

For enquiries contact Melanie Brame, Manager Patient Administration, on

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.

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