Administration & Customer Service (Grade 1), Admissions Control

**Employment Type**:

- Temporary Part Time; Casual; Permanent Full Time; Permanent Part Time; Temporary Full Time

**Job Category**:

- Administration - Customer Service

**Req Id -** 6068
- Join the Customer Services team with opportunities across Admissions, Patient Billing, Patient Liaison, and Switchboard
- Provide exceptional service to patients, families, and staff while supporting vital hospital functions
- Be part of Barwon Health’s supportive team and grow your career in Victoria’s largest regional health service
- Multiple opportunities available across customer service and patient administration functions

**About Barwon Health**
- Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.

**About the facility**
- Our major sites include University Hospital Geelong in Geelong’s CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.

**About the role**

**Customer Service Officer - Admission Control**
As a Customer Service Officer in Admission Control, you will provide outstanding service to patients, clients, and visitors at University Hospital Geelong, while supporting patient billing and collection functions within the Patient Accounts Office.
- The Customer Services Department delivers a wide range of administrative support across Barwon Health, including Patient Liaison, Reception, Admissions, Cashiers, and Patient Accounts.
- A key focus is optimising revenue from private patients (Private, DVA, TAC, Workcover, and Overseas patients) through strategic partnerships with clinical units and medical providers.
- The team also supports departments to improve billing and admission processes, increase revenue streams, improve collection, and implement new billing initiatives.

**Patient Liaison Administrator**
As a Patient Liaison Administrator, you will provide high levels of customer service while taking responsibility for maximising private patient revenue. You will:

- Work compassionately with patients and their families to obtain required documents for billing.
- Perform billing functions for inpatient accounts.
- Liaise effectively with Consultants, Private Health Insurers, Compensable Insurers, and internal and external stakeholders.

**Switchboard Operator**
As a Switchboard Operator, you will provide courteous, empathetic, and efficient customer service across Barwon Health’s Switchboard functions, while following all standard communication, emergency, and alarm protocols.

**About the culture**
- You will have the opportunity to be part of a highly skilled, professional and dedicated team who take pride in providing high quality services. We promote positive, respectful relationships and strong partnerships within the workplace. Grow and develop your capabilities with Barwon Health’s commitment to professional development.

**Barwon Health staff benefits**
- Excellent working conditions with a high sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Wide-range of professional development opportunities to enhance your career
- Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

**About Geelong**
- Derived from the local Wadawurrung Aboriginal name for the region Djilang, Geelong is thought to mean ‘Tongue of Land’.
- Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
- Geelong is home to world class schools and education providers
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
- Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes

**Diversity and Inclusion**
- We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected.
- Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.
- We are committed to the safety and wellbeing of all children and young people. Click here for further informatio