Team Leader

**Aufgaben**:

- TEAM LEADER - COLLECTIONS- Accelerate your career as a dynamic people leader within Mercedes-Benz Financial Services
- Drive change, influence our direction and culture in a fast paced, flexible work environment
- Join an exciting, high performing automotive financial services business

At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience to dealers and customers and continually challenge ourselves to be a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services.
- As part of the global Mercedes-Benz Mobility AG organisation, we’re proud to be a driving force in the automotive sector. We’re firmly focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:

- Best-in-class mobility services — customer-centric, seamless and flexible.
- We can’t achieve this ambition without dedicated, passionate employees. That’s why we’re on the hunt for a motivated and passionate Team Leader to join our collaborative team in our head office in Mulgrave.
- What’s in it for you?
- This is an exciting leadership role forming part of the wider Operations team where you can bring fresh eyes and make a difference. People leadership, coaching, motivating, and driving change - this role will be the “eyes and ears” of daily and weekly activities, and performance across the blended in office and work from home team. Under the guidance of the Manager, Collections & Financial Assistance, and the Head of Operations, you will be pivotal in helping us continue our journey of high performance. This role will allow you to work flexibly within the office and remotely. If you are up for a challenge in a role with great career opportunities, we’d love to have you on board — we can make a difference together
- What you’ll do:
- Ensuring core metrics are achieved within our Collections & Financial Assistance team, delivered with empathy, and tailored to each individual customer in their time of need, in line with the Mercedes-Benz brand experience.
- Responsible for driving a high performing, highly engaged team.
- Conducting the agreed leadership activities which may include; a mix of coaching, training, call evaluations, reporting, one on ones, leave management, engagement activities, first line of customer escalation and allocating work activities
- Act as the SME across the team maintaining full knowledge of all systems, processes, reports
- Ensuring all legislative and internal compliance requirements are adhered to.

**Qualifikationen**:

- The skills we’re looking for:
- Minimum of 3 years’ people leadership in a call centre environment, and a strong passion for people leadership;
- ideally focusing within the finance, insurance, banking, or automotive sector
- ideally with experience in a Collections environment
- Highly disciplined with excellent time management and data maintenance skills
- Demonstrated success leading a successful team including; customer experience, high performance, and employee engagement as key attributes
- Demonstrated success with coaching, mentoring, and workflow management
- Strong Time Management skills
- About us as an employer
- At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.
- We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.
- At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.