Team Leader

23 hours ago

Melbourne, Australia Westpac Group Full time

Full time, permanent opportunity based in 150 Collins Street Melbourne
- We’ll offer competitive remuneration and a hybrid work arrangement
- Challenge yourself to lead a specialised team of Credit Assessors

**How will I help?**
As a Team Leader you will be a key Member of the Mortgage Operations Team and your role is paramount in contributing to Westpac vison by leading and inspiring a team of 15 - 18 Credit Assessors to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers and maximise commercial outcomes for the business.

The Team Leader is responsible for actively managing the people, workflow, compliance, and regulatory obligations. As the Team leader, you will encourage continuous improvement and a strong customer focus in a dynamic and fast-paced environment, whilst effectively empowering Credit Assessors to manage their career development.

**What do I need?**

We would expect you to be an experienced operational leader, ideally within the banking and finance industry. The key focus of this role is to lead, coach and develop a specialised team advocating high-performing culture in a complex and fast paced environment. Furthermore, as the Team Leader you will be critical in the delivering of exceptional service within agreed timelines by utilising your extensive leadership experience, partnering skills and strategic mindset.

**As well as this, you will**:

- Demonstrate the ability to manage a specialist team in a fast-paced environment
- Confident problem solver, able to make sound, risk-based decisions.
- Be able to utilise business metrics to manage operations and drive efficiency
- Have a strong operational background, within a high-volume, fast paced environment ideally in the banking and finance industry
- Demonstrate ability to lead and manage change and Continuous Improvements within the team and foster collaboration across all key stakeholders
- Previous lending or credit assessor experience would be favourable.

**What is in it for me?**
We want you to love what you do - and where you do it. You will be working for the largest wealth platform in Australia. You will be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

**What is it like to work there?**

You will join one big, supportive team to reach our purpose of Helping Australians Succeed.

Working with us you will discover new ways of working, and an exciting range of roles to highlight your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

**How do I Apply?**

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

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