Licensing & Renewals Specialist

1 week ago

Melbourne, Australia PERSOLKELLY Full time

You will be working in a fast-paced environment with people from different backgrounds and industries and will be responsible for achieving a renewal target for assigned customers.

Seeking an experienced Licensing & Renewals Specialist for an exciting opportunity to join our client in Melbourne CBD.

You will be working in a fast-paced environment with people from different backgrounds and industries and will be responsible for achieving a renewal target for assigned customers.

**Responsibilities**:

- Proactively manage all aspects of the subscription renewal cycle for client's customers.
- Participate in group training sessions for customers to maximize the value realization of their investment and mitigate churn.
- Identify and refer upsells within your customer base to Sales.
- Monitor opportunity and risk across your customer base by leveraging existing data sets such as usage reporting.
- Deliver the highest possible levels of customer service and establish transaction-level relationships with customers.
- Ensure invoice accuracy across all renewals, working closely with Finance to ensure payment is collected.

**Requirements**:

- 1-3 years of experience relating to sales, customer service or any other relevant experience.
- Proven track record of quota achievement is desirable.
- Demonstrated knowledge or experience in managing an entire renewals/sales cycle.
- Ability to identify & resolve problems in a straightforward manner, using standard procedures to make customer-focused decisions.
- Comfortable with a significant proportion of communications being verbal (video & voice calls).
- Excellent verbal and written communications skills
- Detail oriented with the ability to handle a large volume of accounts, tasks and responsibilities
- Strong customer service, listening and presentation skills.
- Experience using Office suite, especially Excel.
- Experience with Salesforce or other CRM (preferred).

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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