Nsc Transactions Specialist

2 days ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre and administration responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and clients.

**How you will make an impact**

Working in an evolving and a continually growing business, this role offers a fast paced environment. Key responsibilities include:

- Provide a high level of end to end customer service to North Advisers and Clients through administrative processing and handling of inbound/outbound telephone queries
- Possess an in-depth understanding of the product and platform
- Conduct online training & coaching with Advisers & practice staff
- Analyse difficult and new exceptions and queries to determine appropriate solutions
- Identify areas of improvement and assist in establishment of work practices

**What you will bring to the role**
- Strong communication skills and ability to adapt your style to delivers messages in a concise and confident manner
- Ability to build rapport and establish relationships with your stakeholders
- Problem solving skills with a focus on achieving a positive outcome for the customer
- Open mindset and learning agility to keep up to date with new information
- Ability to work on multiple tasks and priorities workload to meet deadlines.
- Experience working in a financial advice office or similar environment will be highly regarded.
- Superannuation, platforms, managed funds, financial planning, financial market and or/investments knowledge and familiarity with related regulations is highly desirable.
- Diploma of financial planning/services or equivalent preferred.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here.

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