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Account Manager
3 weeks ago
We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong and has a hybrid arrangement.
You will be responsible for the day-to-day management of the Client Account in regard to Fund Operational matters, whilst acting as the conduit between the client and Mercer to ensure an optimal level of service is always provided.
The position would be well suited to a self-driven individual who has previous experience managing client interactions, internal stakeholders towards delivering within an administration environment.
**Account Manager**
**We will count on you to**:
- Complete account management related activities e.g. Complex reporting, Client enquires, escalated internal enquiries, Complaints Management Provide operational direction to day-to-day activities including responses to requests for information/service and appropriate record keeping across the team in accordance with policies, procedures, plans and agreed administrative service standards
- Produce or facilitate quality SLA standards reporting within agreed timeframes
- Facilitate and participate in Client Audit reviews as required
- Effectively communicate, liaise and coordinate with Clients and internal stakeholders across all organisational levels, ensuring optimal Client satisfaction when dealing with Mercer
- Assist in identifying opportunities for new business/product growth and opportunities for increased Client retention.
- Lead a small team of Client Relations and Complaints officers.
**What you need to have**:
- RG146 qualification, or willing to undertake appropriate training
- Demonstrated skills in building and developing long term client relationships
- Highly advanced communication skills and able to build and maintain relationships with external clients and internal stakeholders.
- Demonstrated ability in drafting and presenting client reports using PowerPoint, Excel and Word.
**What makes you stand out?**
- Experience in the Superannuation industry working with an administrator or Trustee is preferred
- Experience leading a small team with a client focus would be beneficial.
**Why join our team**:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
