Customer Service Officer

7 days ago

Forest Lake, Australia Bank of Queensland Full time

**About the Role**
- Seeking passionate Customer Service Officer to join the BOQ team
- Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based
- Full-time or Part-time Options Available

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services

Day to day your key responsibilities will consist of:

- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- Strong focus on compliance

**About you**
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

- Previous customer service experience, preferably from the banking industry
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.
**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks
**Our Perks**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03492

  • Customer Service Manager

    7 days ago

    Forest Lake, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About The Role**: Reporting to the Store...

  • Customer Service Officer

    2 weeks ago

    Frenchs Forest, Australia Tempnet Personnel Placement Full time

    NO EXPERIENCE NECCESSARY! - IMMEDIATE START - TEMP TO PERM OPPORTUNITY - MONDAY TO FRIDAY **CUSTOMER SERVICE OPPORTUNITY** Our client based on the Northern Beaches are reaching out for a Customer Service Relationship Officer (CSRO). This is a key role within our clients centralised Customer Service team. This position is offered either on a temporary...

  • Customer Service Officer

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Mercer Full time $75,000 - $105,000 per year

    Company:MercerDescription:We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office.As a Customer Service Officer, you will play a crucial role in providing exceptional support to our fund...

  • Customer Service/administration Officer

    2 weeks ago

    Frenchs Forest, Australia TRULUX Full time

    Looking for a job during school hours that's close to home? A local business is seeking a part time admin officer / Customer Service representative. The job is 4 hours a day, 4 days a week, located in Frenchs Forest. (Hours can be discussed) You will be writing a lot of correspondence so will need reasonable writing skills.If you are interested, please send...

  • Customer Service Manager

    1 week ago

    Forest Lake, Australia Bank of Queensland Full time

    **About the Role** - **Join the BOQ team: Owner Managed Branch - Forest Lake Location**: - **Exciting Career Opportunity**: - **Join ASX 100 Finance Leader** As the Customer Service Manager, you will provide excellence in customer service while achieving business growth for retail lending. Working closely with the Branch Manager to lead, motivate and...

  • CSR (Customer Service Representative)

    2 weeks ago

    Forest Lake, Queensland, Australia FoodWorks Forest Lake Full time $50,000 - $78,956 per year

    Working in retail is fast-paced, and at FoodWorks, we are looking for someone honest, Trustable & reliable. It's not a typical 9-5. And as part of a small team, you'll enjoy the variety and speed that offering convenience & Local customers brings. We're looking for a Customer Service Representative leading into a management role for the right candidate. With...

  • Customer Service Officer

    7 days ago

    Lake Haven, Australia St.George Full time

    **Join a supportive team in our St Ge**orge**Lake Haven branch**: - **Permanent, part-time opportunity available -**3**5 hours**per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the...

  • Customer Service Officer

    2 weeks ago

    Bibra Lake, Australia Lotus People Full time

    Customer Service Officer - Temporary to Permanent - Bibra Lake - Circa $33 p/h + Super - Immediate Start Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre!) in Bibra...

  • Customer Service Officer

    2 weeks ago

    Lake Illawarra, New South Wales, Australia TBC Distribution Pty Ltd Full time $40,000 - $80,000 per year

    Join Our Growing Team Full-Time Customer Service Role Location: Port Kembla, NSW Hours: Full-Time (7am–3pm, Mon–Fri) Role: Customer Service Officer Be the friendly voice behind our exceptional serviceWe're a proudly locally owned and operated business, delivering top-tier cleaning, washroom, paper, and janitorial solutions across the Illawarra, South...

  • Customer Service Officer

    2 weeks ago

    Lake Illawarra, New South Wales, Australia IMB Limited Full time $40,000 - $80,000 per year

    Customer interactive role providing solutions and high quality serviceFull time, Wollongong based with hybrid working availableOpportunity for growth and development with on the job training providedWe have an exciting opportunity for an operations support championto join our dynamic IMB Solutions Services team in providing expert advice, quality service and...