Customer Service Manager

3 days ago

Forest Lake, Australia Bank of Queensland Full time

**About the Role**
- **Join the BOQ team: Owner Managed Branch - Forest Lake Location**:

- **Exciting Career Opportunity**:

- **Join ASX 100 Finance Leader**

As the Customer Service Manager, you will provide excellence in customer service while achieving business growth for retail lending. Working closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets. As the Customer Service Manager, you will relish the opportunity to enhance team performance and productivity, achieve quality and compliance requirements and effectively manage and develop staff.

Your key responsibilities will include:

- Identify and act on lending requirements of customers, managing their expectations throughout the process
- Achieve lending and cross-sell budgets
- Assist the Owner Manager to develop and implement strategies to generate targets in order to build customer relationships.
- Achieve and maintain the highest level of personal customer service to achieve a high level of client retention and maintain strong credit quality.
- Supervise and coordinate the branch service team on a daily basis
- Analyse workloads to ensure effective rostering of the branch to meet customer needs
- Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service.
- Proactively develop and maintain face to face relationships with internal and external customers

**About you**

As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment. Further, you will demonstrate:

- Previous banking experience within a retail environment (preferred)
- Proven experience in consumer lending is advantageous
- Working knowledge of Windows programs
- Excellent verbal communication skills

This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Gym, shopping, technology and travel offers

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01275

  • Customer Relationship Specialist

    3 days ago

    Forest Lake, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Relationship Specialist to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy...

  • Customer Service Program Manager

    1 week ago

    Forest Hill, Australia Hewlett Packard Full time

    **Job Summary** - This role is responsible for guiding small to medium customer projects with localized scope and low risks, ensuring the engagement meets all scope, time, budget, and quality expectations. The role supports project finance management as well as business development efforts through opportunity identification and assessment. The role nurtures...

  • Field Service Technician

    23 hours ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Service Technician

    7 days ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Service Technician

    23 hours ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Major Account Manager

    2 weeks ago

    Forest Lake, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: About the business Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our...

  • Service Technician

    2 weeks ago

    Forest Lake, Queensland, Australia Onsite Rental Group Full time $60,000 - $90,000 per year

    Job Type: Permanent - Full TimeLocation: Forest Lake QLDJob Category: Logistics, Supply & Transport,Manufacturing & Industrial,Mining, Oil & Gas,Trades & ServicesOnsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of...

  • Service Technician

    2 weeks ago

    Forest Lake, Queensland, Australia Onsite Rental Group PTY Ltd Full time $60,000 - $80,000 per year

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Customer Service Representative

    1 week ago

    Forest Hill, Australia Gallagher Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...

  • Department Manager

    1 week ago

    Forest Lake, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...