Business Systems Manager

Volt Edge has an opportunity available for a Business Systems Manager to implement, manage, maintain and improve new business systems via the implementation of enterprise resource planning (ERP) software.

**Our Company**

Volt Edge is one of the largest privately owned Electrical RTO's in Australia. We believe that our strong culture has been a dominating factor in our businesses success. We offer a stimulating work environment that rewards performance and outcomes whilst supporting growth and professional development.

We conduct Electrical & Safety Training (RTO#32137) at multiple training centres across Australia. We have been in business for more than 12 years and are in an expansion phase. Currently we have 10 Administration Staff of varying roles with multiple contract and part time trainers and assessors.

**Our Team Mission**

To assist students and clients with their electrical training needs, providing excellent customer service and making their learning journey as seamless as possible from start to finish.

**Our Team Purpose**

We provide efficient quality service and clear communication to ensure the best training outcomes for our students. Our team provides administration support to the business from enquiries, through enrolment and support, to finalising training and issuing outcomes.

Via compliant practices our team works calmly, efficiently and responds quickly to requests for support. We display a positive attitude, flexibility and provide extra help wherever possible.

**The Role**

As our **Business Systems Manager**, you will bring your (previously demonstrated) experience and knowledge and be pivotal in shaping our current and future business systems and processes.

Using innovating methods you will assess and analyse solutions, undertake analysis of workflows and user requirements and create business cases.

**Key Accountabilities**:

- Create, prioritise and execute roadmap of initiatives for operational improvements with a main focus in our Accounting Department.
- Investigate and analyse business processes, software, procedures and cross operational issues for long term continuous improvement opportunities.
- Map, communicate and document business requirements with the intent to identify gaps and work towards process adherence across all business operations.
- Deliver end-to-end project management including the development and escalation of business cases/project briefs.
- Key projects include: Internal Program LMS SMS Management, Accounting Plug Ins and CRM Integration.
- Liaising with external contractors/vendors to deliver project objectives, as approved and required.
- Providing routine project updates and outcome reports to senior management.
- Engaging with staff and management teams to understand technical and non-technical or business requirements and issues, and provide strategic support and advice.
- Supervisory roles

**ABOUT YOU**
- At least 5 years' experience with a proven track record of your (demonstrated) knowledge of implementing an ERP solutions and customer support services with an accounting function whilst utilising project management methodologies.
- have a high level of computer literacy with experience implementing and operating business systems and processes
- be self-driven and motivated, following tasks through until completion
- develop and improve processes with superior analytical and problem-solving skills
- present professionally, with genuine people and communication skills, easily building trust and rapport at all levels both inside and outside the business
- have excellent planning and time management skills with an ability to prioritise and manage your own work
- Strong proven experience managing stakeholders in a highly professional manner.
- Highly developed written and oral communication skills.
- Leadership experience
- Excellent English written and verbal communication skills

**WHAT WE OFFER in return**
- Excellent working environment with flexibility
- Salary package (based on experience)
- RDO monthly and free day off on your birthday (when on a working day)
- Professional development opportunities
- Fun, supportive, and friendly working environment

Only shortlisted applicants will be contacted.

**Salary**: $80,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- implementing ERP solutions and customer support services: 5 years (required)
- IT project management: 5 years (required)

**Language**:

- English (required)