System Account Management

3 days ago

Mount Waverley, Australia TQSolutions Full time

About Us

Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.

The Trade businesses include Burson Auto Parts, Precision Equipment and BNT (NZ). Specialist Wholesale businesses include AAD, Bearing Wholesalers, BaxtersMTQ, Roadsafe, JAS, HCB (NZ), Diesel Distributors, Federal Batteries, Premier Auto Trade, AADi, Truckline and WANO. Retail businesses include Autobarn, Autopro, Car Parts, Opposite Lock, Midas and ABS.

About the Role

**Key responsibilities include**:

- Lead and mentor a team of system account admins, providing guidance, feedback, and professional development opportunities.
- Act as a point of escalation for account management issues and provide expert guidance to troubleshoot and resolve them efficiently.
- Develop and maintain metrics to measure the team's performance and effectiveness.
- Oversee the creation, modification, and removal of user accounts and access privileges across various systems and platforms. Ensure compliance with organizational policies and security protocols.
- Assist with all staff onboarding tasks so that new starters have a seamless introduction to Bapcor.
- Work on various Applications that require account management (eg AD, Core, Donesafe, ServiceNow, Ezyparts, Ezy Find, Pronto, Integrity, etc).
- Contribute to creating and maintaining Knowledge Base articles for all IT Staff to access via Service Now Portal.
- Actively identifies new areas for learning and taking advantage of opportunities to benefit personnel capability.

About You

You will be a natural leader, with a strong desire to drive best practice. A clear communicator, you will have the confidence to liaise with all levels of seniority. As a point of escalation, you will be able to set clear expectations and influence outcomes.
- Proficiency in using IAM tools and platforms to manage user identities, roles, and permissions, such as Microsoft Active Directory, Azure AD.
- Experience with Windows Desktop & Server, Citrix, VMware, Microsoft 365 Admin centre, Microsoft Exchange.
- Knowledge of APIs/ Powershell and working in an environment with multiple domains, ITIL methodology experiance an advantage.
- Proven experience in system account management, with a minimum 2 years holding leadership positions.
- Experience with remote support.
- Degree or IT Certifications.

Why join Bapcor?
- Opportunity to join an Australian owned, ASX listed company and work with an iconic brand.
- Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions.
- Opportunity to make a genuine impact in a growing organisation.
- Potential for career growth and personal development.
- Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres.
- Paid Parental Leave & Employee Assistance Program.
- Bapcor is an equal opportunity employer.

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