Commercial Performance Leader

**About Us**
At EnergyAustralia our shared purpose is to **_lead and accelerate the clean energy transformation for all_**. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.

**About the Team**
The** Product and Marketing Team** is accountable for pricing, product management, customer propositions, and financial performance oversight. With a focus on long-term value, the team champions a customer-centric approach in shaping propositions, products, and commercial strategy, ensuring alignment with both business objectives and customer needs.

**About the Role**
Reporting to the Head of Product and Marketing, the **Commercial Performance Leader** at EnergyAustralia is a new and crucial leadership role accountable for gross margin profitability and long-term customer growth through development of:

- Customer propositions that focus on engaging customers through their journey
- Developing new and managing existing products to appeal to target customer segments
- Managing long-term and short-term pricing outcomes
- Driving a performance culture, focusing on aligning action to strategy

**Other aspects of the role include**:

- Owning our customer value propositions by customer segment, creating a holistic engagement plan for target segments, ensuring we increase customer engagement and support EnergyAustralia’s strategic objectives
- Developing and executing our retail pricing strategy, based on a deep and data informed understanding of segment and customer level profitability as well as energy pricing regulations
- Creating and maintaining energy and non-energy products that anticipate and meet customer needs, deliver economic returns, and are compliant with EA’s various regulatory requirements, while also delivering on EA’s climate transition commitments
- Delivering revenue (gross margin) targets and long-term customer account growth
- Ensuring compliance by design across all activities, managing regulatory risk and owning key regulatory compliance obligations

**About You**
The role requires experience in leading a diverse range of teams, engaging stakeholders across the business, delivering value from advance analytical models, experience combining customer segmentation and business performance data, and a demonstrated ability to build a collaborative team that can work across a matrixed organisation. Other things we’re keen on include:

- Conceptual and lateral thinker with proven experience leading complex commercial P&L’s
- Significant leadership experience in product & customer proposition development, especially with understanding of energy or subscription style products.
- Experience in managing technical and commercial performance in a retail environment with a focus on driving continuous improvement with efficient use of resources.
- Highly developed stakeholder engagement skills from Board through to front line, including external stakeholders such as regulators.
- Experience leading a mix of technical and strategy teams, influencing decisions across a matrix organisational structure

**Why Us?**:

- We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;_
- Dynamic Team Culture
- Balance Life and Work through our Flexible Ways of Working
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with two extra days of leave each year (we call them recharge days)
- Volunteer days off to help charities make a difference through volunteering
- We offer 20 weeks paid parental leave that’s completely gender-equal
- State-of-the-art Melbourne office, stunning views only 3-4-minute walk from Southern Cross station