Assistant Practice Manager

**About Us**

Supernova Medical Centre is a well-established, GP-owned multidisciplinary practice providing comprehensive healthcare services in the Tarneit, Hoppers Crossing, and Truganina areas. We are committed to delivering high-quality, patient-centred care and maintaining a supportive, collaborative work environment.

We are seeking a dedicated and experienced **Practice Manager** to oversee the administrative, financial, and operational aspects of our busy medical centre.

**Purpose of the Role**

To manage human resources, maintain financial records, implement quality systems, and ensure the smooth and efficient functioning of the practice — supporting the delivery of exceptional care to our patients.

**Key Responsibilities1. Planning & Business Development**
- Collaborate with principals to set annual goals, prepare budgets, and provide regular business performance reports.
- Develop and implement strategies to achieve practice goals.
- Manage affiliations with training bodies (RACGP, ACRRM) for recruitment and accreditation.

**2. Human Resources**
- Recruit, train, and manage non-clinical staff to ensure high performance and professional development.
- Lead team building, delegation, and conflict resolution processes.
- Administer payroll, tax, and superannuation obligations while maintaining accurate HR records.

**3. Systems & Operations**
- Review and improve practice systems for efficiency and quality.
- Oversee quality improvement and risk management (non-clinical).
- Coordinate patient feedback and complaints.

**4. Financial Management**
- Manage debtors, creditors, and general ledger to optimise profitability and cash flow.
- Prepare financial and taxation reports; liaise with the external accountant.
- Ensure compliance with all taxation and record-keeping obligations.

**5. Equipment & Software**
- Maintain computer systems, hardware, and software in collaboration with IT suppliers.
- Schedule maintenance and upgrades for all clinical and administrative equipment.
- Prepare recommendations and financing proposals for capital equipment purchases.

**6. Compliance & Safety**
- Ensure compliance with all legislation and regulatory requirements, including employment law, OHS, privacy, and taxation.
- Oversee staff immunisation programs and infection control protocols.
- Act as the **Privacy Officer** and **OHS Coordinator**.

**7. General Duties**
- Perform additional responsibilities as required to support practice operations.

**Expected Behaviours & Personal Attributes**
- Strong patient focus with empathy and professionalism.
- Excellent interpersonal and written/verbal communication skills.
- Well-presented, courteous, and positive at all times.
- High level of integrity, accuracy, and confidentiality.
- Organised, detail-oriented, and able to prioritise tasks effectively.
- Capable of working both independently and collaboratively.
- Committed to continuous professional development.

**Qualifications & Experience**

**Essential**:

- Proven experience managing a small business or medical practice, including HR, planning, budgeting, and reporting.
- Completion of an accredited bookkeeping course.
- Basic proficiency with **Microsoft Word and Excel**.

**Desirable**:

- Knowledge of medical software (e.g., **Best Practice**).
- Accredited training in business or medical practice management.
- Understanding of medical terminology.
- CPR/Triage training or experience.
- Experience working with diverse patient groups (e.g., aged care, adolescents, culturally diverse or Indigenous communities).
- Familiarity with Medicare, health funds, infection control, and complaint management.

**Professional Development**

Ongoing training and professional development are supported and encouraged as part of this role.

**Experience**
- Medical Practice Management**:1 year (preferred)**

**Work Authorisation**
- **Australia (preferred)**

**Work Location**
- **In person - Tarneit, VIC**

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $25.33 - $55.02 per hour

Expected hours: 38 per week

Work Location: In person