Customer Service Officer

**Work type**
- Casual**Location**
- Dandenong, Springvale, Parkmore Shopping Centre**Department**
- Corporate Development**Customer Service Officer**

**Band 4: $37.43** -**$39.66 per hour (plus 25% casual loading, and plus superanuation)**

**Casual**
- ** Located at Dandenong Civic Centre, Springvale Community Hub & Parkmore Shopping Centre; some WFH opportunity (once fully trained)**:

- **Anticipate around 5-6 shifts per fortnight, most shifts will be 8 hours**:

- **Must be available Mondays and Fridays, and reasonably flexible across weekdays**

**About Us**

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

Are you ready to be a part of an exciting and transformative journey in the heart of one of Australia's most culturally diverse and thriving communities? Greater Dandenong City Council is an innovative and forward-thinking organisation, home to Melbourne's second-largest urban centre and a pivotal hub for manufacturing, retail and commerce in the State, Greater Dandenong boasts exceptional character and a vibrant, multicultural population that contributes to a rich cultural tapestry.

**About the Role**

The Greater Dandenong City Council has an exciting opportunity for a passionate individual to join our Customer Service team on a casual basis. We are seeking a flexible, energetic, and empathetic person with a keen eye for detail and a dedication to excellent customer service to our diverse community. This position would suit someone who has flexible availability across the week, with the understanding that the number of shifts offer will vary depending on business requirements, but is anticipated to be 5-6 per fortnight. Availability on Mondays and Fridays is essential.

In this position, you will work as part of our Customer Service team, providing quality service to our diverse community across all customer service channels, including telephone and face-to-face interactions.

**Key Requirements**:

- Enthusiasm, flexibility, and a confident manner
- Patience, empathy, and the ability to meaningfully engage with customers from diverse backgrounds
- Strong understanding of customer service principles and concepts
- Ability to learn quickly and think on your feet
- Strong attention to detail and problem-solving skills
- Highly developed verbal and written communication skills
- Fluency in a second language relevant to the community of Greater Dandenong is highly regarded
- Driver’s license is not required, but the ability to relocate to various worksites at short notice is necessary

**Benefits of working with us**

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us
- Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children_ with zero tolerance for child abuse and harm._

**To apply**

To be considered for this position, applicants must include a cover letter outlining their suitability and experience for the role, along with their CV.

To view a copy of this position description, please click on the link below.

Customer Service Officer - Position Description
- 306.6 KB

**Applications close**: 5pm, Friday 1st November 2024

**Further information**:G