Customer Service Centre Officer

2 days ago

Randwick, Australia Randwick City Council Full time

The Customer Service Centre Officer role is responsible for, but not limited to, managing phone calls, logging customer requests, and answering customer enquiries, as well as maintaining various customer databases.

To be successful in this role, you will pride yourself in managing customer enquiries in a friendly, professional, and timely manner, focusing on first-time resolution.***

**What we value**

We have a high-performance culture fostered through our values of Integrity, Customer Focus, Accountability, Respect and Excellence. This culture encourages and supports equity, diversity and inclusion for our employees and our community.

**What you will bring**
- Demonstrated experience within a customer service environment, including face-to-face counter and/or call centre operations.
- Word processing skills between 25-30 wpm and 95% accuracy.
- Experience in cash handling.
- Well-developed written, verbal, and interpersonal skills.
- Competent conflict resolution, negotiation, and problem-solving skills.
- Demonstrated ability to work effectively in a team environment under tight time constraints to achieve deadlines.
- Demonstrated ability to use a number of Windows based software packages.
- School Certificate or equivalent knowledge gained through work experience.
- Demonstrated knowledge of EEO and WH&S practices.

**Further information**:
**View the **position description** or contact Suzy Dalamagas, Coordinator Customer Service, on 02 9093 6884.**:
**_ _**

**Please note**_: _**_To be considered for this role applicants must include a statement demonstrating how they meet the essential Knowledge, Skills and Abilities criteria listed in the position description._

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