Retail Customer Service Officer

3 days ago


Randwick, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

Relief locations of; Randwick, St Paul's, Matraville, Maroubra, Kingsford and Coogee

25 hours per week, 12PM-5PM

Pay rate $27.48 / hour increases to $29.37 / hour after approx. 3 months, + 12% Superannuation

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.



  • Randwick, Australia Randwick City Council Full time

    **Good work/life balance**: - **Customer service role in a vibrant leisure centre**: - **Large eastern suburbs community-based facility** It’s a great time to join the Des Renford Leisure Centre as we continue to open and expand our services and operations to the community. *** **What we value** We have a high-performance culture fostered through our...


  • Randwick, Australia Randwick City Council Full time

    The Customer Service Centre Officer role is responsible for, but not limited to, managing phone calls, logging customer requests, and answering customer enquiries, as well as maintaining various customer databases. To be successful in this role, you will pride yourself in managing customer enquiries in a friendly, professional, and timely manner, focusing...


  • Randwick, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Store Services

    2 weeks ago


    Randwick, Australia Metro Full time

    **Store Services & Compliance Officer**: To partner with the store leadership team to maintain a safe and compliant store environment through the performance of specialised clerical and office tasks. **Woolworths, a job is never just a job.**: It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns....

  • Retail Store Manager

    2 weeks ago


    Randwick, Australia St George Restaurants Pty Ltd Full time

    **Location**: Randwick - Eastern Suburbs **Job Type**: Full-Time **Salary**: $80,000 - $90,000 Package + Incentives **Application Deadline**: Sunday 20th July 2025 **About KFC**: At KFC, we’re more than just a restaurant, we’re a family. For over 70 years, we’ve been serving our world-famous fried chicken. We are proud of our legacy, our commitment...

  • Retail Team Member

    7 days ago


    Randwick, Australia rebel Full time

    **Retail Team Member rebel Randwick (New South Wales)** **Sport is calling!** Combine your passion for sport and customer service skills as a Retail Team Member at rebel. **Your typical day** - Providing an in-store experience that inspires and empowers our customers - Engaging with our customers by sharing your product knowledge and experience -...


  • Randwick, Australia Westpac Group Full time

    Join the St George team of supportive bankers! - Permanent Full-time role - Kick start your career in banking and finance **How will I help?** In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From...


  • Randwick, Australia Christopher's Randwick Pty Ltd Full time

    Are you an experienced leader with a passion for coffee, cake and everything in between? We’re on the lookout for a dynamic and motivated **Retail Store Manager** to join our team! **About the Role**: As the Store Manager, you’ll be responsible for overseeing the day-to-day operations of our store, leading a team, and ensuring exceptional customer...


  • Randwick, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Security Officer

    7 days ago


    Randwick, Australia Challenger Security Full time

    **Who we are** Challenger Security is an ISO accredited industry leader in the provision of security services across Australia. We specialise in high-end luxury retail, commercial, education, retirement living and government. We have built our brand understanding clients, protecting them, and then doing it better. **Who we are looking for** Challenger...