Mentor Officer

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

To provide mentoring, support and guidance to apprentices and trainees to complete their apprenticeship or traineeship leading to an improvement in retention and completions across the program.

**Your key responsibilities include, but are not limited to**:
Meet with allocated apprentices and trainees to understand their barriers or issues
Identify and assess risk factors to determine apprentices requiring support
Create an Apprenticeship Maintenance Plan (AMP) for each apprenticeship and update accordingly
Liaise with other stakeholders, including employers and parents, to get their input on the AMP
Where required, host meetings or mediation with employers and apprentices to achieve positive outcomes where differences arise
Build relationships and undertake activity with stakeholders such as schools, GTOs, RTOs, job search providers
Undertake a range of administrative duties associated with the position including reports and mentoring activity

**Skills and Experiences**:
Personal Attributes

Highly developed interpersonal skills - ability to build and sustain relationships with key stakeholders, gain their confidence and build a sense of mutual understanding of needs and objectives
Desire to work within a client service organisation
Ability to operate in a highly ethical manner in accordance with the AA contractual requirements, client expectations and The Apprenticeship Community high quality and performance orientated culture
Natural ability to negotiate, mediate and problem-solve
Commitment to community development and the securing of employment outcome

Required Experience

Demonstrated experience working in a mentoring or coaching capacity
Experience in social sciences, behavioural sciences, youth work or another community-based discipline
Experience in leading, motivating and communicating with a broad range of people including youth
Demonstrated ability to liaise with both internal and external stakeholders
Demonstrated understanding of and commitment to community development philosophy and practice
Proven experience in planning, initiating, developing and managing mentoring options
Demonstrated negotiating, mediating and problem-solving skills
Well-developed oral communication skills (including presentation, influencing and negotiation) and written communication skills (including the production of well-formatted reports and documentation)
Knowledge of the local labour market conditions and opportunities

**Qualifications**:
Certificate IV in Workplace Mentoring or prepared to undertake the qualification within the first year of employment

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Flexible working arrangements
Salary packaging
Health and wellbeing allowance
Additional wellbeing leave (on top of your annual and personal leave entitlements)
You'll also benefit from corporate health insurance discounts

Join us and be a part of a team that makes a real difference.

Your Next Steps

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.