Manager, Learning

7 days ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: People and Culture
- Date Posted: 17 Jul 2025
- Job Requisition ID: 2297
- Play a key role in fostering a culture of learning, inclusion and high performance
- Enjoy a rewarding leadership opportunity in a supportive & innovative environment
- Full-time, ongoing role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Manager, Learning & Development (L&D) is responsible for the design, delivery and governance of enterprise learning programs that support organisational capability, compliance, and strategic workforce outcomes across a 24/7 emergency services environment.

This also includes responsibility for the internal corporate training delivery model, instructional design and scheduling of enterprise-wide learning. The role oversees the implementation of the Enterprise Learning Framework and champions contemporary, evidence-based learning practices that improve performance, inclusion, and service excellence

Day to day responsibilities include:

- Manage the implementation and continuous improvement of the Enterprise Learning Framework across the organization
- Maintain governance, administration, and quality assurance mechanisms for enterprise-wide learning
- Manage external vendors, learning contracts and content providers in line with public sector procurement standards
- Ensure learning strategies are aligned with workforce planning, service delivery priorities and government capability frameworks and responsive to changing needs
- Develop training programs and modules and manage Learning Experience Designers to create innovative multi-modal learning solutions

About You
- Expertise in learning delivery, design, scheduling, and coordination of operational or service training
- Strong knowledge of adult learning principles and contemporary delivery models
- Experience managing a team and engaging senior stakeholders
- Understanding of public sector governance, compliance and industrial obligations related to training
- Tertiary qualifications in Education, Human Resources, Learning & Development, or related discipline

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

How to Apply

**Applications must be submitted by 11.59pm, Sunday 3 August 2025.**

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