Manager, Cad

Job Function: Information and Communications Technology
- Date Posted: 11 Sept 2025
- Job Requisition ID: 2346
- Play a key role in the Emergency Communication Information Services team.
- Lead the operational sustainability of the CAD Service across the organisation
- Permanent full-time opportunity based in Burwood East with some travel to other Triple Zero Victoria sites required

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Manager, CAD, a key role within the Emergency Communications Information Systems team, is accountable for the reliability, operability and sustainment of the organisation’s CAD Service. The role is responsible for providing technical leadership and input into the development of strategic CAD roadmaps; monitoring, measuring and managing service performance; and working collaboratively with other teams within the organisation to ensure that the CAD Service meets business and operational requirements.

Reporting into the Senior Manager, Systems and Service Management, this role will proactively engage with leadership, customers and partner organisations to build confidence and trust, and will ensure that the CAD System aligns with compliance, asset lifecycle and disaster recovery requirements.

Day to day responsibilities include:

- Lead the operational sustainment of the CAD Service, and ensure that technical services including servers, databases and integrations operate effectively and in line with performance and resilience requirements.
- Coordinate with vendors, internal support teams and Emergency Service Organisations to resolve incidents and manage any changes related to the CAD Service.
- Work closely with the Infrastructure and Network teams to ensure a holistic lifecycle program and to align support services and security with CAD Service requirements.
- Participate in active disaster recovery planning and testing for ICT systems to ensure CAD service continuity and resilience in the event of a disruption.
- Build strong working relationships with internal and external stakeholders to foster trust and to ensure that CAD Service outcomes align with organisational priorities.

About You
- An ITIL v3 certification
- Extensive knowledge in contract and vendor management, and experience in the successful delivery of software and solutions.
- Experience leading a high-performing team in a complex work environment.
- Strong interpersonal skills and the ability to work with a wide range of stakeholders.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

How to Apply

**Applications must be submitted by 11.59pm, Sunday 28 September, 2025.**

Other Relevant Information