General Manager

Work for an innovative market leader in high growth mode - we are scaling fast
- Strategic leadership role to grow a pivotal division for our FY24 goals & beyond
- Attractive remuneration, circa $250K OTE, vibrant Spring Hill office in Brisbane

**About Us**

**Compare Club** is a leading Australian comparison business that makes it easy for consumers to sign up to the most appropriate product and save on their household bills. We have over 300 employees across Melbourne, Sydney & Brisbane. We operate in Health Insurance, Life Insurance, Mortgages, Hearing Aids, Childcare and Energy Comparison. We are a growing business, and we're growing fast

**About the Opportunity**

Reporting directly to the Chief Sales Officer, we’re looking for a senior leader excited about the possibility of scaling up our Lead Generation call centre operations. Being a bold & brave market leader, we’re looking for someone to innovate, shape and grow the team - you’ll have full scope to shape and design your division to reach its goals

Key accountabilities include:

- Ability to drive sales targets and margin revenue growth by implementing effective sales strategies, training programs, and performance incentives.
- Collaborate with sales and marketing teams to align efforts, share insights, and optimise lead generation and conversion processes.
- Analyse sales data, call recordings, and customer feedback to identify opportunities for improving sales techniques and customer experience.
- Develop and implement processes, systems, and workflows to optimise productivity.
- Monitor key performance indicators (KPIs) to evaluate call centre performance, identify areas for improvement, and implement strategies to increase productivity and customer satisfaction.
- Understands stakeholder requirements providing updates on performance, address concerns or escalations.
- Prepare and present regular reports on call centre performance, including sales metrics, customer satisfaction scores, and agent productivity.
- Establish and maintain quality assurance processes to ensure compliance with relevant regulations, industry standards and company policies.
- Contribute to the overall business growth strategy.
- Analyse market trends, identify opportunities and make recommendations to the Chief Sales Officer.
- Develop and manage the budget, forecasting and resource planning activities that support the call centres growth objectives.

**About You**

You are a dynamic, results-oriented professional with a passion for leading high performance teams and driving sales with extensive experience in outbound call centre operations management (circa 3-5 years). You will possess strong strategic leadership capability, and also be comfortable in providing ‘hands on’ direction to a growing call centre team.

Previous experience in start ups/scale ups would be ideal, and will be the foundation of your success and provide you with the resilience and energy required to be ‘comfortable with the uncomfortable’, as well as being happy with ‘breaking it down, to start up again’. This role requires an entrepreneurial all-rounder with innovative ideas, while also having strong in-depth oversight across all operations, human resources, sales and recruitment.

You will also have:

- Extensive experience in leading outbound sales teams approaching customers who are not known the organisation
- Proven track record in establishing call centres from the ground up and optimising them through to high performance
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent understanding of call centre operations, sales processes, and performance metrics
- Strong communication skills with the ability to build and maintain strong relationships with stakeholders
- Analytical mindset with the ability to interpret data and make data driven decisions
- A firm understanding of the relevant legislation, regulations, and compliance requirements
- Demonstrated problem-solving skills and ability to handle high-pressure situations
- Experience managing and delivering to a budget
- Proficient in using call centre software and CRM systems
- Proactive, result-oriented, and adaptable to change
- Experience building, managing and motivating a large workforce
- A vibrant, fun and energetic personality is a must

**Interested?**

If you think you have what is required to be successful in this pivotal leadership role, we’d love to hear from you