Delivery Manager

**Reporting To**: Portfolio Manager
**Department**: Delivery
**Type**: Permanent fulltime
**Last Updated**: 8 April 2024

**Purpose**:
The Delivery Manager is responsible for managing and overseeing the end-to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries within Entsia.

This role is accountable for delivery success and requires ownership of the customer and ownership (commercial and otherwise) of the financial and non-financial outcomes of projects and BAU implemented on the Entsia platform.

**Responsibilities**:
The role includes the following responsibilities:

- Manage customer projects to achieve both Entsia’s and our customer’s objectives, on time and within budget
- Manage project team members to meet project goals, adhering to their responsibilities and project milestones. Management also includes the wellbeing, mentoring and performance monitoring of project team members.
- Take ownership of project estimates and project plans for all customer delivery activities.
- Procure adequate resources to achieve project objectives and planned timeframes.
- Proactively anticipate, manage and resolve risks and issues, providing timely feedback to the customer and timely escalation to the Portfolio Manager where necessary.
- Building strong commercial relationships with Entsia’s customers including all relevant external stakeholders.
- Manage day-to-day customer communication and engagement as it relates to current, new and upcoming projects.
- Develop and deliver progress reports to customers and the Portfolio Manager.
- Responsible for accurate delivery record keeping and working with Finance to ensure timely invoicing and related query resolution.
- Managing the pre-sales process including scoping new customer requests, estimating project plans, communicating with prospective customers through workshops and formal proposals.
- Managing the contract review and sign-off process with customers, Entsia’s internal stakeholders and Entsia’s external legal team.
- Develop a thorough understanding of our customers’ position in the market to allow their future plans and direction to be anticipated and understood.
- Manage customer input and feedback for all projects.
- Holding customers to account in meeting their commitments and responsibilities and achieving a successful outcome for Entsia.
- Actively contribute to continuous improvement and innovation with the Delivery team and broader company.
- Work collaboratively and proactively with other members of the function to develop, improve and rollout best practices for all aspects of the delivery practice.
- Working with the Portfolio Manager, Head of Delivery and People & Culture team on recruitment and building a diverse and inclusive team.
- Travelling to customer premises within Australia and New Zealand as required.
- Complying with company policies and procedures on the handling of personal data, data confidentiality and information security.
- Adherence to the Information Security Management System across all delivery activities.

**Skills and Experience**:
The role requires the following skills and experience:

- Experience in managing both waterfall and agile software delivery projects.
- Experience in the successful, on-time, on-budget delivery of large and complex technology projects.
- Ability to think critically and demonstrated problem-solving skills.
- Excellent written and oral communication skills.
- Experience managing performance of project team.
- Strong business acumen, and commercial skills.
- Leadership and change management competencies and capabilities.
- Experience working in a software development environment.
- Commits to action and driven to achieve results.
- Values collaboration and teamwork and focuses on the achievement of team goals.
- Establishes and maintains effective relationships with internal and external stakeholders.
- High level of self-awareness and continually seeks to improve self.
- Importance of giving and receiving feedback.
- Demonstrated experience of having difficult conversations with stakeholders.
- Company approach to work. Demonstrable experience of having contributed outside of immediate role.
- Insurance industry experience (desirable).