Employment Services Officer

1 week ago

Adelaide Region SA, Australia HAYS Full time

6-month contract in a Federal Government call centre

**Your new company**

This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in need. They are looking for multiple Contact Centre agents to join them in an inbound and outbound capacity.

**Your new role**

Your role will be based in a Contact Centre assisting callers with online and system support, you will utilise digital tools and follow government policy and procedure, to ensure that callers are not only receiving quality service but have full understanding of what they need to do to achieve their objectives. You will assess the adequacy and quality of the callers efforts, negotiate on what they need to do to succeed and make evidence based decisions on their outcomes.

**What you'll need to succeed**
- Experience working within a contact centre or a high-volume phone-based customer service environment is required
- Experience working with Employment Service Systems (ESS), case management, Community Services or experience in delivering Disability Employment Services is Highly Desired.
- Possess excellent verbal and written communication skills
- Have strong technical skills and ability to grasp new concepts well and easily
- Be able to provide 2 references with one being a direct report from your most recent paid employment
- Be flexible to work a Monday to Friday roster with shifts being between 8:30am and 7:00pm.
- Hold a current National Police clearance (within the last 6 months) or be willing to obtain
- Be willing to undergo and maintain a baseline clearance.

**What you'll get in return**

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2781598

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