Contact Centre Specialist
1 week ago
Join a customer-centric problem-solving team with great energy assisting customers with their term deposits
**Your new company**
This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on their relationships with customers, this organisation actively challenges the status-quo set by the four major banks. As they are one of the fastest growing banks in the country, with offices now in every state, they are seeking a customer service specialist to join their team in the Melbourne CBD office.
**Your new role**
You will be speaking to customers via telephone, answering any and all enquiries related to the organisation's banking services. You will primarily be speaking to customers in relation to term deposits, and your daily duties and responsibilities will include:
- Handling incoming customer enquiries in relation to their accounts and other baking matters- Taking thorough notes throughout each call, ensuring customers' files are updated accurately with call log information- Maintaining a consistent, high standard of customer service with each interaction- Handling general administrative matters relevant to customer enquiries and your team as required
**What you'll need to succeed**- Previous call centre or banking/finance experience- A passion for customer care and service of the highest quality- Genuine approach to customer enquiries, with skills at building rapport and maintaining fruitful customer relationships- Excellent written and verbal communication skills- Tech-savvy with skills in Microsoft Office and the ability to learn in-house systems quickly and with ease- A positive 'can-do' attitude, with proven resilience and empathy when dealing with customers- Ability to problem-solve with a high attention to detail- Full, unrestricted working rights
**What you'll get in return**- Competitive hourly rate and super contributions- Standard office hours (8:30am to 5:30pm) and no weekend work
- Hybrid working - 50% work from home- Potential for contract extension and permanent employment- Plenty of employee benefits, including annual leave, incentives, education assistance and more, once retained as a permanent member of staff.
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
2854562
-
Contact Centre Supervisor
1 week ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeManage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...
-
Contact Centre Specialist
2 days ago
Melbourne, Australia GSB Full timeContact Centre Specialist **Contact Centre Specialist** Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story. This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre...
-
Contact Centre Specialist
2 days ago
Melbourne, Australia Great Southern Bank Full time**Contact Centre Specialist** This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre teams, starting on **Monday 5th December**. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday...
-
Contact Centre Officer
4 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**: - **Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation.** The Department of Justice and Community Safety...
-
Contact Centre Officer
3 days ago
Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per yearUtilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance SchemeOngoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuation.The Department of Justice and Community Safety (the department) is seeking a...
-
Lead Contact Centre Officer
2 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Utilise your Lead Contact Centre expertise to provide support and advice to the Financial Assistance Scheme**: - **Fixed - 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 4: $97,955 - $111,142 plus superannuation.** The Department of Justice and Community Safety (the...
-
Contact Centre Specialist
2 days ago
Melbourne, Australia GSB Full timeContact Centre Specialist (Part-Time) **Contact Centre Specialist** Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story. This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer...
-
FAS Contact Centre Officer
2 weeks ago
Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $99,673 per yearUtilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance SchemeFixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuation.The Department of Justice and Community Safety (the department) is...
-
Team Leader, Contact Centre
1 week ago
Melbourne City Centre, Victoria, Australia Hays Full time $80,000 - $120,000 per yearYour new company Join a fast-growing, B Corp-certified bank that's attracting individuals who want to align their values with their work and contribute to positive change in the community and the environment We currently have a permanent full-time opportunity for a Contact Centre Team Leader to join the Head Office in Collingwood. This role is ideal for...
-
Expression of Interest Contact Centre
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeAre you a customer service professional wanting to develop your career in the Banking sector? **Your new company** Exciting news! We are recruiting for a Forbes ranked Best Australian Bank, in the CBD with an April start date. **Your new role** We have a range of contact centre based positions that are critical to upholding the Bank’s You’ll be...
