Contact Centre Specialist

2 days ago

Melbourne, Australia GSB Full time

Contact Centre Specialist (Part-Time)

**Contact Centre Specialist**

Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story.

This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre located in the heart of South Yarra. You will bethe first point of contact for all inbound calls from customers and beresponsible for delivering an exceptional customer service experience. This isa key role in the support we provide to our customers and great opportunity tolearn about banking and build the foundation for a long-term career.

At Great Southern Bank we're a customer-obsessed bunch As such you willprovide a superior level of service as well as identify opportunities toenhance our customer experience through active promotion of our products andservices based on the needs of customers.

**A little bit about you**
- Ideally you have a strong background in customer service, sales orretail within banking or a similar fast paced customer environment where you'vebeen supporting customers with complex solutions or products **(Highly Desired)**:

- You are genuinely passionate about delivering stellar customer serviceand driven by achieving set targets and KPIs to the highest of standards.
- You demonstrated the ability to quickly learn and navigate in-housesystems and database.
- Ultimately, you're a team player with a motivated approach, you will bepart of a friendly, positive environment with great coaching to help achievesuccess.

While applicants need to be able to work on a five-day rotating roster from **Monday to Sunday, between 8am to 7pm**. To support you we offer a range offlexible working styles to best fit your life and personal commitments. Available shifts are part-time (4 hours a day)

**We currently have 6 x permanent part-time vacancies.**

**A little bit about us**

CUA has entered an ambitious and exciting growth phase and is nowknown as Great Southern Bank
- Australia's largest customer owned bank. Focusingon the next stage our of development as an organisation and repositioning toremain relevant to our customers-current and future-we are investingsignificantly in technology, products, and people We have a culture that's fun,approachable and supportive
- allowing our team members to be their best everyday, whether that's at work or at home

We're hugely excited about the journey ahead and are looking for talented andenthusiastic people who want to be part of a winning team. If you aremotivated, energetic and dedicated to helping our customers achieve the greatAustralian dream, we want to hear from you

We believe that investing in our people is central to upholdingour great culture. To help us achieve this, we have a variety of employeemember benefits that you are able to access from product discounts, incentives,and family and lifestyle options.

At Great Southern Bank,we're committed to building a strong, inclusive and diverse workplace, wherepeople feel a sense of belonging, are valued, connected and respected. Wevalue diverse backgrounds, cultures, abilities, ideas and experiences;recognising the benefits they bring to our work, our communities and the way wehelp our customers. We support and promote an inclusive culture throughflexible ways of working, collaboration, fair and equitably decision makingthat empowers our people to be at their best every day.

Job ID req4665

  • Contact Centre Specialist

    2 days ago

    Melbourne, Australia GSB Full time

    Contact Centre Specialist **Contact Centre Specialist** Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story. This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre...

  • Contact Centre Specialist

    2 days ago

    Melbourne, Australia Great Southern Bank Full time

    **Contact Centre Specialist** This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre teams, starting on **Monday 5th December**. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday...

  • Contact Centre Specialist

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Join a customer-centric problem-solving team with great energy assisting customers with their term deposits **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on...

  • Contact Centre Supervisor

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Manage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...

  • Contact Centre Team Manager

    1 week ago

    Melbourne, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. The Opportunity Due to an internal promotion, we have an exciting...

  • Client Assist Contact Centre

    1 week ago

    Melbourne, Victoria, Australia FindStaff Pty Ltd Full time $80,000 - $120,000 per year

    About Us: Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements. APS6 Level Clinician - Client Assist Contact Centre24/7 Hybrid Roster | National ImpactLocation: Hybrid...

  • Contact Centre Manager

    2 weeks ago

    Melbourne, Victoria, Australia AF Legal Pty Ltd Full time $104,000 - $130,878 per year

    National listed law group with innovative approachStrategic Contract RoleWork from homeExceptional opportunity to work with a team on the leading edge of professional services. We are looking for an experienced Contact Centre Manager to take on a contract role reviewing our current new client process, in lead up to a company-wide change project.You will need...

  • Contact Centre Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $60,000 - $90,000 per year

    Introduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Mitchell's Quality Foods Full time $55,000 - $70,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $60,000 - $80,000 per year

    Introduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into...