Team Leader Telephone Interpreting

2 days ago

Sydney, Australia Multicultural NSW Full time

**Team Leader Telephone Interpreting**
- **Location -** Parramatta
- **Employment type**:Temporary full-time up till 30 June 2025
- **Grade**:Grade 7/8
- **Salary**:$ 106024 - $117362 pa plus employer contribution to superannuation and annual leave loading

**Your role**

The Team Leader, Telephone Interpreting plays a critical role managing a small team responsible for the successful of our remote interpreting services within the Language Services division of Multicultural NSW.

This is a great opportunity to join the team at MNSW during a period of significant growth of our interpreting and translation services.

**What you’ll do**

You will lead a team to deliver timely, efficient, effective and integrated customer service in our remote interpreting (telephone and video) section and engage in operational support initiatives in Language Services. You will be responsible for providing quality information, assistance and customer service by developing proposals, allocating work and monitoring team’s performance. Finally, you will assist the Operations Manager in the development and implementation of best practice frameworks, and effective and ongoing monitoring, measurement and reporting of business unit performance.

**What we’re looking for**
- Established team and people management skills and an ability to collaborate with colleagues across different functions.
- A client-centric mindset with established skills to translate customer needs into appropriate operational actions.
- Demonstrable experience in effectively balancing the management of business-as-usual service delivery with the need to contribute to continuous improvement initiatives, within language services an advantage.
- Strong attention to detail with capacity to develop insights from data and develop effective business solutions.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

**We do work that really matters**

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

**Applications close **Thursday, 21 November 2024 at 11.59pm

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_

  • On-site & Telephone Interpreter Opportunity

    7 days ago

    Sydney, Australia The HelloCo Full time

    _**About Us-**_ The Hello Co. is a leading provider of real time language services across telephone, video and digital technologies. Our solutions include real time telephone and video interpreters, web localisation platforms and real time chat technologies. Our north star is altruistic. Our mission is meaningful. And it's why we exist. We empower our...

  • Supermarket Team Leader

    2 weeks ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Warehouse Team Leader

    4 days ago

    Sydney, Australia Universal Business Team Full time

    The Company Techware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Parts Interpreter

    2 weeks ago

    Sydney, Australia Toyota Material Handling Australia Full time

    **About TMHA**: Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO - a Japanese manufacturer and global leader in forklift manufacturing and retail distribution. TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands...

  • Telephone Operator

    7 days ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time $40,000 - $80,000 per year

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Telephone System Technician

    2 days ago

    Sydney, Australia EvotecPlus Full time

    Evotecplus provides communications solutions to small to medium business around Australia. We have been involved is supplying and maintaining business telephone systems and equipment for over 25 years. We are looking for someone to join our team to do the onsite installation and fault finding of our telephone system products and service. We are looking for...

  • Telephone Operator

    1 week ago

    Sydney NSW, Australia Four Seasons Full time $60,000 - $90,000 per year

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Telephone System Field Technician

    1 week ago

    Sydney, Australia EvotecPlus Pty Ltd Full time

    Evotecplus provides communications solutions to small to medium business around Australia. We have been involved is supplying and maintaining business telephone systems and associated telecommunications equipment for over 25 years. We are a small company with a dynamic team. This job is primarily a field service role, working on systems that are out on our...

  • Mandarin Interpreter

    1 week ago

    Sydney, Australia One World Global Services Full time

    **WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!!** **LANGUAGE: MANDARIN** **Requirements**: - 85% English proficiency - Steady wired internet connection - USB Wired headset - Windows 8+ or mac Interpretation experience is a plus. **WHAT WE OFFER YOU**: - Fully remote position with a clear schedule - Full-time or part-time position - Immediate...

  • Cantonese Interpreter

    2 weeks ago

    Sydney, Australia One World Global Services Full time

    **WE ARE HIRING EXPERIENCED INTERPRETERS!!!** **LANGUAGE: CANTONESE** **Requirements**: - 90% English proficiency - Steady wired internet connection - USB Wired headset - Windows 10 or MacOS **WHAT WE OFFER YOU**: - Fully remote position with a clear schedule - Full-time or part-time position - Immediate availability to start working after onboarding -...