Client Services Coordinator

3 days ago


Braybrook, Australia People's First Choice Australia Full time

On behalf of **People's First Choice Australia**, a company dedicated to enhancing individuals' health, happiness, and emotional wellbeing, we are seeking an experienced **Office Manager / Client Services Coordinator**. This role is integral to maintaining smooth operations, providing exceptional client support, and fostering a positive environment for our clients.

**Position Responsibilities and Tasks**:

- Manage daily office operations, including client service coordination, scheduling appointments, and providing essential administrative support.
- Oversee and allocate office resources such as personnel, space, and equipment to ensure smooth operations and optimal productivity.
- Collaborate with professionals to facilitate effective communication and resolve any operational challenges that arise.
- Develop and implement tailored service plans for clients, ensuring their needs are addressed with care and professionalism.
- Track client progress, maintain accurate records, and ensure timely follow-ups and reporting.
- Assist in preparing funding proposals and reports to secure resources for clients.
- Ensure compliance with all relevant health, safety, and government regulations in the workplace.
- Implement client satisfaction initiatives, collect feedback, and use it to improve office processes and service offerings.
- Support recruitment, training, performance management, and payroll functions, fostering a positive and efficient team environment.
- Maintain office supplies and equipment, ensuring an organized and well-maintained workspace for the team and clients.

**Qualifications and Skills**:

- Relevant qualification.
- At least 1 year of experience as an Office Manager or similar role.
- Exceptional organizational and multitasking abilities.
- Strong interpersonal communication skills, with an empathetic approach.
- Ability to work independently and as part of a team to manage client needs effectively.

**Salary**:This is a full-time position with competitive remuneration between $70,000 - $85,000 p.a. plus superannuation for a 38-hour work week.

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Office Manger or similar role: 1 year (required)

Licence/Certification:

- NDIS Workers Screening Check Clearance (required)
- NDIS Worker Orientation Modules (required)
- Working with Children Check (required)

Work Authorisation:

- Australia (required)

Work Location: In person



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