Day SPA Manager

23 hours ago

Pokolbin, Australia MINOR Hotels Full time

We currently have an unprecedented and exciting opportunity for an experienced, dedicated and professional **Day Spa Manager **to lead our high performing team on a full-time basis at Elysia Wellness Retreat.

As the Day Spa Manager, you will play a vital role in the day-to-day operations of the Spa, whilst also creating a culture of care and service excellence amongst employees. In this position, you will draw on your experience, initiative and strategic thinking to ensure all staff members provide exceptional service to all Elysia Wellness Retreat guests.

You will be responsible for overseeing the management, development and training needs of the Day Spa Therapists and Spa Coordinators. You will also develop and implement Spa operational goals, policies and procedures, and lead short
- and long-term strategic planning and scheduling.

**Key Responsibilities Include**:

- Overseeing guest services, ensuring that each experience exceeds guests’ expectations
- Management, development and training of Elysia Day Spa Therapists and Spa Coordinators
- Development and implementation of Spa operational goals, policies and procedures
- Managing and scheduling all wellness activities
- Prepare annual budget and business plan, ensuring Spa operation is adequately represented
- Implement and monitor strategies to maximise operational revenue
- Lead relevant sales and marketing activities, promoting spa programs and products
- Recruit and train Spa employees in accordance with Elysia Wellness Retreats policies and procedures

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Qualification in Beauty Therapy
- Minimum 3 years Spa Management experience
- Ability to manage, lead and motivate a team of likeminded spa & wellness professionals
- Display innovative and creative thinking with current & progressive knowledge of the industry
- Experience with treatment and program development and costings
- Comprehensive understanding of business performance, operational costs and sales strategies to drive revenue and meet targets
- Strong working knowledge of relevant software and systems
- Experience within a Hotel/Resort Spa environment is preferred
- Highly developed communication and relationship building skills which extend to all levels of the organisation.

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive salary, which is negotiable based on experience
- 50% discounts on accommodation across all Minor Hotels in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- Hundreds of discount savings and earn cashback at your favourite retailers
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, private insurance discounts
- Secondments and promotion opportunities across Minor Hotels globally
- Career progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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