Home Lending Specialist Virtual Home Lending Multiple Locations

2 weeks ago

Bendigo, Australia Bendigo & Adelaide Bank Full time

**It starts here. With Bendigo Bankand you.**

**Position description**: Home Lending Specialist - Virtual Banking - Retail Virtual Lending - PD.pdf

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

In Retail Banking, our customers are at the heart of everything we do. Come and join the new Virtual Home Lending team. Virtual Banking is transforming the way we engage with internal & external customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

**As a Home Lending Specialist, you’ll require the following**:

- Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
- Extensive customer service experience
- Advanced technology and digital capabilities
- Ability to work in a virtual team environment.
- Strong communication skills, both written and verbal
- Ability to build relationships and rapport with key community stakeholders.
- Ability to adapt to and accept change.
- Proven relationship building skills to achieve financial outcomes.
- Understand financials and performance of the business.
- Lending experience is preferable
- Residential Lending DLA desirable
- FSRA Accreditation T2 - Deposit Taking & Non-Cash Payment Facilities & General Insurance

We have multiple full-time permanent positions; Hours will total 76 per fortnight. We prioritise our people with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office. The Retail Virtual Banking opening hours are Monday - Friday, 0900 - 1830 (AEST) and Saturday, 0900 - 1700 (AEST). You will be required to work a rotating roster within these opening hours.

**So, why work with us?**
- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
- Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
- Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

**You’ll also get access to a great range of benefits, including**:

- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Take your learning to the next level through our corporate university ‘BEN U’

We’re making better, bigger. And we’ll get there with you.

Screening and interviews may commence prior to closing date.

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