Aps6 Service Designer

Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.

Chandler Macleod is currently recruiting for an experienced
**APS6 Service Designer **to join a leading Federal Government agency. This is an immediate start with a contract term of
**12 months and based in Surry Hills NSW.**

**Duties & Responsibilities**:

- Support delivery of the Current State Stakeholder Research component of the Current State Review project for MHWSD; adopting contemporary Human Centred Design methodologies to deliver high quality analysis and synthesis of findings.
- Support the Director - Service Design to identify and map current services and stakeholder journeys.
- Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods, to understand the needs and motivations driving behaviours.
- Synthesise initial research data to identify themes and patterns leading to stakeholder insights, from which to develop solution design opportunities.
- Based on research, identify ideas and initial concepts to improve interactions, both digital and in person, communicating findings and proposals in partnership with other Program staff.
- Facilitate Design Sprints and low to medium complexity co-design activities, including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverables such as customer interaction flows, journey maps, designs, and physical/digital prototypes.
- Develop and maintain effective working relationships with internal and external stakeholders to achieve team, Divisional, Departmental and Program goals by anticipating and responding to stakeholder needs and collaborating to achieve best practice design solutions.
- Communicate project progress, achievements, updated timelines and next steps with internal stakeholders and sponsors.
- Produce Program and Project management reporting and documentation.
- Support members of the Strategic Development team; identifying and encouraging development and learning opportunities to support section, Division and Departmental objectives
- Other duties as directed by the Executive Director - Strategic Development, to support the efficient operations of the two programs of work.
- Support an environment that encourages a willingness to adopt participative workplace practices in line with policies of Workplace Health and Safety, Workplace Diversity, and the Australian Public Service values, Employment Principles and the APS Code of Conduct.

**Selection Criteria**:
**_Supports strategic thinking_**
This role forms part of the Mental Health and Wellbeing Services Division - Strategic Development team. It requires a demonstrated ability to think strategically; to understand the work environment, including broader factors, trends and influences; to inspire a sense of purpose; to harness information and opportunities; and show judgement, intelligence and common sense.

**_Achieves results_**
Ability to organise and adapt to a dynamic workload, operating effectively under pressure to manage competing priorities and meet deadlines. Ability to establish clear plans and timeframes for program implementation, outline specific activities, and respond in a positive and flexible manner to change and uncertainty while sharing specialist knowledge and working collaboratively as part of a broader project team.

**_Supports productive working relationships_**
Ability to nurture relationships with key stakeholders and work under limited supervision, engaging proactively as part of a small, geographically dispersed team to deliver high quality outcomes.

**_Displays personal drive and integrity_**
A knowledge of and adherence to workplace diversity, WHS and participative work practices, and a principled approach to the APS Values and Code of Conduct at all times. In a constantly changing environment, demonstrate public service professionalism and probity, engage with risk and show personal courage, show a strong commitment to action, take personal responsibility for meeting objectives and progressing work, embrace challenging new opportunities, and lead by example.

**_Communicates with influence._**
Highly developed communication skills including strong liaison, writing and persuasive negotiation skills that enable effective partnerships with all relevant stakeholders. Proven ability to communicate messages confidently, listen and reflect to build shared understanding, and facilitate agreement and acceptance of mutually beneficial solutions.

**Mandatory Experience**:

- Deep theoretical and practical experience in Human Centered Design in complex organizational and stakeholder environments.
- Well-developed research and analytical