Service Designer

It is an exciting time at Macquarie Bank as we look to expand our team of designers and researchers, within our client engagement division. As a service designer, you will be part of a strategic design team that encompasses Research, Product, and Service Design. Our mission is to deliver a first-class digital experience to clients, advisers, brokers and employees.

This is a transformational role, working to change how we interact with our clients. A systems thinker with a curious mind would be a perfect fit for this role. In addition to solving big problems, you enjoy learning new things and using Human-Centered Design. Research is essential in this role. We need to understand how people, processes, and technology work across many teams. You will need to work as part of a team and liaise with designers, architects, engineers, analysts and SMEs (Subject matter experts).

**What you will do**:

- Use exploratory, generative, and evaluative research to uncover customer pain points and opportunities.
- Develop prototypes and Service Design artifacts such as journey maps and service blueprints
- Design customer-centric service and product solutions within a complex ecosystem
- Collaborate with business analysts, engineers, product managers, researchers and designers
- Advocate for the customer through research findings to diverse audiences
- Challenge established thinking and develop creative approaches to complex design problems.
- Facilitate in-person and remote workshops.

**What we are looking for**:

- A minimum of 3 years' experience in design and recent experience as a Service Designer
- A strong portfolio highlighting knowledge and experience in Service Design across varied users, business problems, and devices.
- Bachelor's degree in graphic design, industrial design, human-computer interaction, or equivalent practical experience.
- Strong research, design, and prototyping skills.
- Ability to produce high-quality artefacts, e.g., journey maps.
- Skilled at using Figma
- Comfortable in an agile environment and resilient in the face of shifting priorities.
- Endless curiosity about how people use technology and how to create engaging experiences
- Excellent communication and presentation skills, both written and verbal.
- Ability to work as part of a multi-disciplinary team, inspired by group critique.

If this sounds like you, please send a CV and portfolio. We would like to see your abilities in an interview. A portfolio or work samples showing experience in service design is desirable.

**Design at Macquarie Bank**

The design function at Macquarie, headed by our Chief Design Officer, helps envision and deliver how customers experience our various products and services across multiple digital channels. We span across the full design spectrum, from early-stage conceptual design and research to delivering pixel-perfect interfaces on our digital platforms. We follow a human-centered, data-led approach to design and seek to win by collaborating with our partners and helping deliver exceptional customer experiences as a team.

**About Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us,