(10/10/2025) Onboarding Specialist

1 day ago

Perth, Australia WesTrac Full time

Overview

Reporting into Digital Engagement Manager, the Onboarding Specialist will join our Digital team on a Full-Time basis at our Guildford Head Office.

Roster: Monday to Friday, 8.5 Hours per day (including meal break)

What You’ll Do

- Oversee the digital onboarding process for new and existing clients to help WesTrac exceed Cat Digital Excellence goals and meet customer satisfaction and loyalty expectations.

- Manage the digital onboarding workspace to monitor progress and track status of machine and customer onboarding as well as digital authorisation.

- Ensure strong knowledge of Cat brand requirements is maintained and that brand standards are applied throughout all channels.

- Build effective working relationships and collaborate with external and internal stakeholders including Sales

- Product Support, Marketing, and other areas to drive optimisation of the national onboarding process.

- Provide timely and accurate digital product support through presentations, updated web content through various online content management systems and accurate business system updates.

Skills & Experience

- Minimum 4 years’ experience in customer service or customer experience role.

- Strong aptitude for digital customer engagement tools and methodologies.

- Well-developed project management and stakeholder management skills.

- Demonstrated problem solving and negotiation skills to effectively resolve issues.

- Highly developed attention to detail.

Benefits

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.

- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.

- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: [Req 4703]

WesTrac is an equal opportunity employer and recognises the value of and strongly supports the principles of equal employment opportunities in the workplace. We are committed to achieving a diverse and engaged workforce and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180, which has reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Provider

Description

Enabled

SAP as service provider

YouTube

#J-18808-Ljbffr

  • Early Childhood Educator

    2 weeks ago

    Perth, Australia Northperth Full time

    Early Childhood Educator (10-15 vacancies) Full Time Specialist North Perth, Listowel, ON, CA 5 days ago Requisition ID: 1059 Salary Range: $31.06 To $38.83 Hourly Be Part of Something New! Join Us as a Registered Early Childhood Educator! We're soon opening the doors to the brand-new Eastdale Child Care Centre, and we're looking for passionate,...

  • [10/10/2025] Nuclear Medicine Technologist

    1 day ago

    Perth, Australia Government of Western Australia Department of Health Full time

    Overview Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Unit/Directorate: Sir Charles Gairdner Osborne Park Hospital Group > Nuclear Medicine We are seeking applications from highly capable and values-driven Nuclear Medicine Technologists to join our outstanding Nuclear Medicine team at Sir Charles...

  • (10/10/2025) Automotive Accessory

    1 day ago

    Perth, Australia Automotive Personnel Full time

    Overview Automotive Personnel has been helping people find the right JOB in the Automotive Industry in Western Australia for the last 33yrs. We are constantly seeking experienced Pre Delivery Mechanics / Accessory Fitters for Dealerships and Specialist Automotive Workshops throughout the Perth metro. Responsibilities - Operate as Pre Delivery Mechanics /...

  • (3/10/2025) Specialist Legal | Perth

    7 days ago

    Perth, Australia BHP Group Full time

    Specialist Legal | Perth Date: 23 Sept 2025 Job Posting End Date: 07-Oct-2025;15:59:59GMT Job Country: Australia Job State/Province: Western Australia Job Location/Region: Perth About BHP At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive...

  • Onboard Reliability

    8 hours ago

    Perth, Australia CR Mining Full time

    **Onboard Reliability**: - Functional area: Research & Development - Onsite or Remote: Onsite - Primary Skills: - Country/Region: AU - City: Perth - Location: Perth, WA, AU, 6000 - Company name: Epiroc Australia Pty Ltd - Date of posting: Feb 26, 2025 Epiroc is committed to developing innovative, safe and sustainable drill rigs, rock excavation and...

  • Mid to Senior level

    6 days ago

    Perth, Western Australia Western Environmental Full time $90,000 - $120,000 per year

    Company DescriptionWestern Environmental is a leading provider of integrated and multidisciplinary environmental consultancy and advisory services across Australia and internationally. With a team of over 50 professionals, we offer expertise in Contaminated Land Assessment, Environmental Permits, and Compliance among other services. We serve various market...

  • Performance Excellence Analyst

    5 days ago

    Perth, Australia SSE plc Full time

    Overview About the Role Base Location: Flexible Scotland. We offer a Flexible First approach to work, and the role requires your base 'home' location to be one of our SSEN offices or depots around Scotland, Perth, Aberdeen or Inverness. Salary: £35,200 - £52,800 performance-related bonus + a range of benefits to support your finances, wellbeing and...

  • ▷ (4/10/2025) Product Management

    1 week ago

    Perth, Australia So Code Limited Full time

    Product Management is a strategic business function that focuses on determining which products a company offers, ensuring those products meet customer needs, and managing the entire product lifecycle. It involves balancing user and business needs to deliver value and achieve desired outcomes. Essentially, it's about bringing products to market that customers...

  • Catering Assistant

    3 days ago

    Perth, Australia Joondalup Health Campus Full time

    Apply now Job no: JR104731 Work type: Maximum Term Location: Joondalup Health Campus Categories: Catering/Food Services - Food Services Assistant | Catering Assistant to help plate up food and serve patients - Maximum term part-time opportunity| 60 hours per fortnight - Gain instant access to a diverse array of employee benefits and programs, enhancing...

  • Onboard Reliability

    7 hours ago

    Perth, Australia Epiroc AB Full time

    Epiroc is committed to developing innovative, safe and sustainable drill rigs, rock excavation and construction equipment and tools. The company also provides world-class service solutions for automation and interoperability with significant experience and capabilities in automation. Epiroc is proud to be working in collaboration with Roy Hill to deliver an...