Centre Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Based at 990 Whitehorse Road, Box Hill on a full-time basis, this position will report to the Area Manager. You will be responsible for delivering the high performance and standards expected of this business and co-working space.
The principal role objectives are to attract and secure the best-fit companies that match our space and community concept aspirations, deliver outstanding value-add service to our customers and deliver financial performance to meet the business objectives of our client and JLL. You will be working very closely with the Area Manager and Operations Lead for Flexible Solutions at JLL - to fill the space with companies and individuals who wish to be engaged with the community and the events program, and who understand the value of being in a collaborative space that fosters connections across the community.
**An overview of the role**:
In collaboration with others, find, qualify, and convert leads who are looking for office space and desks
Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more
Manage the sales process to ensure occupancy and revenue targets are achieved
Develop and manage a program of relevant and engaging content-based events
Design event formats and customer engagement series programs, aligned with the objectives of the space
Act as the principal point of contact to represent the business to the client and the community, leading monthly meetings with the client, capturing events and actions, and driving actions to completion
Assume principal responsibility for business financial performance, accounting and reporting
Consistently demonstrate excellent customer service
Achieve annual business objectives and other key performance indicators, including customer satisfaction and community curation targets
Oversee and contribute to the development of community curation targets
Manage all on-site operations through building management and local vendors
Maintain relationships with third-party suppliers, and local businesses and look for opportunities to grow local knowledge of unique spaces within the building and precinct
Assume primary responsibility for allocated account code management and ensure that all vendor and supplier commitments and invoicing align with agreed budgets
Contribute to ensuring the delivery of financial compliance and objectives
Create the annual and monthly client reports, assuming primary responsibility of allocated sections to be completed to a high quality within nominated timelines.
Hire and train the on-site team to assist customers with day-to-day needs and business support
Conduct team member annual performance reviews to ensure the team is provided with and assessed against clear objectives.
**Sound like you? This is what we’re looking for**:
Experience in management and operation of flexible space, co-working, or serviced office business is highly desirable.
Experience in a direct sales environment, particularly in flexible/co-working or office leasing, is preferred.
Team leadership and management experience is desired
Strong analytical and reporting skills, with attention to detail and accuracy, are necessary
Sound understanding of digital, social, and technology aspects is important.
Ability to build rapport quickly with clients, colleagues, and customers is crucial
Versatility and ability to manage a range of work streams simultaneously is necessary
Ability to demonstrate commitment to customer service standards is required
Agile and flexible approach to work is expected
Demonstrable experience of operating independently is important
Understanding of feedback cycles and the ability to motivate oneself and colleagues to excel is necessary
Ability and willingness to learn and grow in the role is essential
Advanced skills and competency with MS Office Suite is essential, along with some experience in CRM and billing software packages.
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just acc