Business and Customer Service Centre Officer

**Title**:Business and Customer Service Centre Officer**:

- Requisition ID: 4687
- Location: Box Hill, VIC, AU, 3128 Ringwood East, VIC, AU, 3135
- Job Posting Date: 16 Oct 2025

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**Business Services Centre Customer Service Officer**
- Casual position | Experience work/life balance
- Box Hill & Maroondah Hospitals | Opportunity to work across sites
- Provide vital support across major hospital sites

**Eastern Health**

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

**About the role**

An opportunity exists for a Casual Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill and Maroondah Hospital sites. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.

You’ll be part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults, and performing a range of administrative duties.

**Position details**

This casual position will provide coverage for both planned and unplanned leave across Box Hill and Maroondah Hospitals. The Business Service Centre operates 24 hours a day, so the successful applicant must be available to work all shift times including overnight shifts as required.

**About you**

To be successful in this role you will possess:

- Outstanding customer service skills
- The ability to work collaboratively within a diverse team
- Strong computer and administrative skills
- A proactive attitude and willingness to learn
- Excellent communication and organisational skills
- A reliable work ethic and high level of professionalism
- An interest in healthcare — previous experience in a health environment is desirable but not essential

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Shift allowances

**Next Steps**

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.

Please

Contact Person: Jody King

Contact Number: 03 9975 6129

Job Posting End Date: 19/11/2025

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

**Our Values in Action**:
Respect for all | Safe always | Partnering in care | Learning and improving every day