Business Service Centre Officer

**Title**:Business Service Centre Officer**:

- Requisition ID: 4155
- Location: Box Hill, VIC, AU, 3128
- Job Posting Date: 26 Aug 2025

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**Business Services Centre Customer Service Officer**
- Part time position | Experience work/life balance | 14.75 hours a week
- Box Hill Hospital | Opportunity to work at other sites | Café on site
- Provide vital support across major hospital sites | Friendly team

**Eastern Health**

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is _“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”_.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

**About the role**

An opportunity exists for a part time Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill Hospital site. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.

You’ll be part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults, and performing a range of administrative duties.

**Position hours**

This position is for 29.5 hours a fortnight over a week rotating roster for the following shifts:
**Week 1**:
Thursday: 3pm - 11pm

Sunday: 9am - 3pm

**Week 2**:
Thursday: 3pm - 11pm

Friday: 7am 3pm

Saturday: 9am - 3pm

**About you**

To be successful in this role you will possess:

- Outstanding customer service skills
- The ability to work collaboratively within a diverse team
- Strong computer and administrative skills
- A proactive attitude and willingness to learn
- Excellent communication and organisational skills
- A reliable work ethic and high level of professionalism
- An interest in healthcare — previous experience in a health environment is desirable but not essential
- Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the _Australian Immunisation handbook (based on ATAGI advice)_. Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment._

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible for you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our Hospitals

**Next Steps**

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.

PLease

Contact Person: Jody King

Contact Number: 03 9975 6129

Job Posting End Date: 22/09/2025

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)

**Our Values in Action**:
Respect for all | Safe always | Partnering in care | Learning and improving every day