Order Entry Specialist

3 days ago

Moorebank, Australia ABB Full time

**Order Entry Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as Order Entry Lead in Electrification Business Area and will be based in Moorebank, Australia. You will be responsible for accurately entering customer Purchase Orders (POs). Driving cross
- functional issue resolution (order cleaning for both manual and electronic orders), using the required tooling, in a timely manner and within the SLAs.

**This position reports to**:
Engineering and Project Management Manag

**Your responsibilities**:

- Supporting internal and external customers through swift and precising order entry and issuing resolution.
- Communicating with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.
- Managing clean order entry according to the relevant requirements (prices, spike quantities, dates, customer, and company data, etc.) to allow order execution in the system.
- Being liaison with customers in case of inexecutable request dates/quantities to ensure on time deliverability according to customer needs.
- Monitoring and escalating cases and repetitive discrepancies as needed and reads, understands, and follows the HSE guidelines and reports discrepancies to leadership.
- Collecting and archiving documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
- Ensuring that the area of responsibility is organized, staffed, skilled and directed. Guiding, motivating, and developing direct/indirect subordinates within HR policies.
- Developing the skills and competences to create a highly effective and efficient team.

**Your background**:

- SAP professional with Project Systems (PS) Sales (SD) modules preferably in a manufacturing environment
- Have excellent communications skills to follow up of customer disputes with Various Functional departments & Project Managers/Engineers to resolution
- Have general Digital workflow process familiarity of system to support in Office admin/ expenses activities
- Experience in Onboarding/offboarding of employees and management of archiving
- Experience in general Administration duties - processing of Bank Guarantees/project Sales Order release/invoicing as a backup when required

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