Service Coordinator

2 days ago

Moorebank, Australia ABB Full time

**Service Coordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as Service Coordinator for the Electrification Business Area where you will be providing prompt and effective support to service business by facilitating efficient conversion of customer orders and delivery through to payment. Utilizing business systems and processes to optimize operations effectiveness including monitoring and analyzing to drive business performance as well as identifying opportunities for improvement. Reporting to Service Operations Manager and this position will be based in Moorebank, Australia.

**Your responsibilities**:

- Following and upholding business process for system requirements to achieve compliance, data quality to promote business efficiency and effectiveness
- Processing of customer requests and order entry to convert work orders and initiation of execution/delivery demand
- Monitoring open orders to support, facilitating optimum and prompt completion to allow billing
- Driving revenue recognition (including partial) to facilitate payment which includes monitoring of debtors and disputes to resolve and drive prompt cash collection
- Monitoring financial performance of job execution against expected cost, model plans and margin corridors to identify deviations and route causes
- Managing data entry to suit system requirements as well as supporting to service staff in achieving business demands ranging from sales activity through to execution and delivery

**Your background**:

- Diploma / Certificate in Business Administration is preferred
- Minimum 2 years of experience in a similar role
- Experience with high volume data entry
- Strong SAP knowledge and proficient in MS office
- Basic finance knowledge and commercial aspects of business
- Excellent written and verbal communication skills, and high attention to detail

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