Call Centre Operator/trainee

2 weeks ago

Warana, Australia Naskam Security Services Full time

**Naskam Security Services** operates one of the most advanced Grade A Central Monitoring Stations in Australia being based at Warana on the Sunshine Coast.

A vacancy has become available for a **casual** **Call Centre Operator / Trainee**positionwith fantastic working conditions on a rotating shift work basis.

**Key responsibilities include, but are not limited to**:

- Monitoring & Actioning of alarm systems alerts
- Dispatching guards & patrols in response to alerts
- Monitoring camera and video surveillance systems across multiple sites.
- Ensuring compliance and service levels are achieved.
- Data entry and general administration duties.

**Successful applicants must have the following attributes**:

- Will have customer service experience
- Must be computer literate with fast and accurate typing capabilities.
- Highly developed communication skills. A polite and confident phone manner.
- Ability to work in a team environment. Be self-motivated and have a willingness to learn.
- Must be capable of working days, nights/overnights, weekends & public holidays
- Must have or be willing & eligible to obtain a QLD Class 1 Security Officer (Monitoring) licence

Although experience within an Alarm monitoring or Call Centre environment would be an advantage it is not necessary as training is provided.
- Recruitment firms need not respond.
- Initial interviews will be conducted by telephone.

Only successful applicants will be contacted.

**Job Types**: Full-time, Permanent, Casual

Pay: $32.78 - $34.85 per hour

Expected hours: No less than 24 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Public holidays
- Rotating roster
- Weekend availability

Supplementary Pay:

- Penalty rates

**Experience**:

- Call Centre Operator / Security Control Room: 1 year (preferred)

**Language**:

- English fluently (required)

Licence/Certification:

- QLD Class 1 Security Officer (Monitoring) licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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