Telehealth & Mental Health Coach - Afternoon Shifts

4 days ago

Melbourne, Australia Australian Unity Full time

**Your Opportunity**:
**Australian Unity** is proud and excited to be partnering with **Beyond Blue** to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need. Working from home, you will provide brief phone and webchat support to our service users who typically present with mental health concerns. We’re looking for individuals passionate about supporting people experiencing emotional distress, depression, and anxiety to join our community-based team and make a difference every day.

We have **Permanent Part-Time contracts available** over our **Afternoon shift** space. The hours are varied falling **between 11am to 11pm (**AEST)** across the week** and regular weekend work is mandatory.

**About you**:
You are a warm, empathic, kind and a patient individual. As a Mental Health Coach, you will deliver front-line support to help seekers in our community who present with emotional distress, anxiety, and depression symptoms.- Self-motivated and **tech savvy**with strong administration and time management skills.
- Resilient and can **cope with high volume of calls and chats** discussing complex mental health symptoms and life circumstances.
- Proven experience in an office-based, corporate, or contact center environment, with a strong **emphasis on managing calls and utilizing computer-based systems**on a daily basis, is essential.
- Willing to collaborate within a team to support mutual learning and engage in continuous professional development.
- Tertiary qualification such as the below would be highly regarded:

- Diploma in Counselling
- Diploma in Mental Health
- Diploma in Psychology
- Diploma in Youth Work and Youth Justice
- Endorsed Enrolled Nurse
- Paramedical Science

You will be supported by an induction program which has been developed to scaffold, support, and safeguard BBSS Coaches in their first 12 months. This comprehensive skills-based training program is structured to support your growth as a BBSS Coach. Our aim is to help you develop competence in building your mental health support skills and confidence over the year.

This is a Remote, Work from Home Opportunity and you could be based anywhere within Australia.

You will be provided with relevant technology equipment to support you with your WFH setup however will be required to have the following:
- Private room/space which can be used for your home office set up
- Reliable/stable internet connection
- Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.

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