Telehealth and Mental Health

7 days ago

Melbourne, Victoria, Australia Australian Unity Full time $60,000 - $90,000 per year

Job description:

Your Opportunity:

Australian Unity is proud and excited to be partnering with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need.

Working from home, you will provide brief phone and webchat counselling to our service users who typically present with mental health concerns, require support for complex life situations, or require crisis or emergency support. Despite Beyond Blue not being a crisis service, there will be some element of mental health crisis and emergency support in this role.

We have 
Permanent Part-Time contracts
available over our 
Afternoon / night shift
 space. The hours are varied falling 
between 2pm to 5:30am (AEST)
 across the week and
regular weekend work is mandatory
.

About you:

You are a resilient health professional who is confident with mental health risk triage, assessment, and risk management within fast paced environments. Experienced to manage high call volumes and chats discussing complex mental health symptoms and life circumstances with the ability to offer counselling, strategies, and information to anyone who feels the need to reach out for support.

  • Excellent micro counselling skills
  • Empathic, warm, compassionate and have good understanding and practice of self-care
  • Registered or eligible to register with ONE of the following professional bodies:
  • AHPRA (as a mental health Registered Nurse, Provisional Psychologist with external supervision support or full registration as a Psychologist)
  • PACFA - Minimum Provisional (working towards full registration)
  • ACA – Minimum level 2
  • AASW / AMHSW – Full Membership
  • Minimum 2-years work experience post relevant qualification or minimum 10 years mental health registered nursing experience
  • Experience working overnights is mandatory
  • Self-motivated with good digital literacy, strong administration and time management skills
  • A professional with ability to listen and rapidly build trust with people in their environment
  • Team player with an openness to support, learn and engage in continuous professional development

You will be supported by a 5 week induction program which has been developed to scaffold, support, and safeguard BBSS Coaches in their first 12 months. This comprehensive skills-based training program is structured to support your growth as a BBSS Coach. Our aim is to help you develop competence in building your mental health support skills and confidence over the year.

This is a Remote, Work from Home Opportunity and you could be based anywhere within Australia.

You will be provided with relevant technology equipment to support you with your WFH setup however will be required to have the following:

    • Private room/space which can be used for your home office set up
  • Reliable/stable internet connection
  • Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.

CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application by clicking APPLY
. Applications will close once vacancies have been filled.

Contact Coral Susic (Talent Acquisition Specialist) on  for any role related queries.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click 

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