Housing Services Officer

2 days ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

**Job Title: Housing Services Officer**
- Client centred role engaging with people and the community.
- Promote and support the wellbeing of vulnerable Victorians.
- Build your career in this dynamic role.
- Rewarding work - every day you know you're making a real difference.

**About the role**:
We are seeking an enthusiastic individual who is passionate to join our network of community workers that share a responsibility for working with vulnerable people to support their health and well-being whilst in public housing.

Housing Services Officers play a vital role in delivering a client centred service to individuals and families who seek housing assistance or may reside in public housing. The role is varied and will keep you challenged undertaking a range of tasks relating to tenancy and property management and providing housing advice and assistance.

The role will be responsible for tenancy and property management that is in line with the Residential Tenancies Act (RTA), ensuring awareness of tenant and landlord roles and responsibilities and always ensuring the public properties our clients reside in are of good standard.

**What will you be doing?**

No two days will be the same. One day you may be in the office doing administrative related tasks, or assessing clients' needs and providing advice on housing options, the next day you may be on the road conducting home visits, organising maintenance, liaising with vulnerable renters, helping people health issues, and connecting them to supports to enable them to thrive in their communities.

**Your accountably will be to**:

- Work with tenants to assist and support them in maintaining their tenancies.
- Carry out property inspections every 6 months and complete required property reports.
- Attend court/tribunal hearings where necessary to represent the interest of the department.
- Ensure tenancy and property records are kept up to date and information recorded meets the department and regulatory standards.
- Maintain positive relationships with external and internal stakeholders.
- Actively contribute to developing and implementing strategies that connect tenants to additional support.

**To be successful in the role, you may**:

- Have demonstrated experience working or interacting with vulnerable client groups.
- Previous experience in a client-focused role working with the public.
- Community service or housing experience or even property management experience.
- Experience with Microsoft Office products for reporting.
- Excellent written and verbal communication skills.
- Ability to problem solve and makes decisions.
- Resilience and perseverance while adapting to challenging situations.

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