Local Community Specialist

1 week ago

Rockingham, Australia Medibank Full time

**You’re only human.**

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

**About the Community Team**:
At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact

**About the Role**:
As a Local Community Specialist in Rockingham, you’ll lead by example in delivering exceptional service across multiple channels-store, phone, community, and messaging. You’ll coach a diverse team, solve a range of customer issues, and foster local problem-solving.

Your leadership, inclusiveness, and operational expertise will drive member retention and team performance. By leveraging Medibank’s products, services, and partnerships, you’ll grow and support the health of your local member base through meaningful customer interactions and community engagement.

**Why You’ll Love It Here**:

- Flexible Working: Enjoy the freedom to work in-store, from home, and out in the community with a flexibility that supports your work-life balance across different rostered days/hours.
- Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
- Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

**About You**:
You not only thrive on providing great service to the local community but are motivated to help your team achieve this too. Growing and keeping your customer base is critically important to you. Coaching and supporting others to achieve greatness is part of your personal ‘DNA’.

You possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers’ privacy.

**Imagine working with us**

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

**Inclusion and Accessibility

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