Local Area Manager

**You’re only human.**

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

**About the Community Team**:
At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact

**About the Role**:
We have an exciting opportunity for a Local Area Manager to join our team at the Rockingham Store. Internally referred to as a Local Community Leader, you will be ready to take the reins and drive excellence in a dynamic, customer-centric environment. You’re not just managing a team—you’re leading a vibrant local community Here’s your chance to be at the forefront of innovation, customer experience, and community impact while unlocking purpose and play for our employees.

We are calling leaders who thrive in an autonomous environment. You are the type of leader that will be bold and innovative to come up with new ways to ensure the team are meeting the health needs of the local community. You are an inspiring leader who coaches their team to think outside the box to grow and retain members in the local community. You encourage equal contributions from across the team and seek opportunities to remove bureaucracy and unnecessary hierarchies wherever possible. You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working. You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.

In this exciting role, you’ll blend strategic vision with day-to-day operations to inspire your team and elevate our local community. You’ll oversee everything from leading people, ideating, and experimenting to solve problems at a local level while also managing sales/service tasks to ensuring we continue to grow our member base within each local community. We have 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams, these encompass People, Trust, Customer, Growth, Value and Health. Your leadership will be key in encouraging your team to push boundaries, think creatively, and deliver top-notch health services to our community.

**Key Responsibilities**:
**Innovate and Inspire**: Lead your team with creativity and boldness. Challenge the status quo and devise new ways to meet local health needs.

**Build a Strong Team Culture**: Foster a collaborative and supportive environment, connecting with your team across multiple customer channels and locations.

**Drive Performance**: Set and achieve growth targets while balancing customer service across retail, phone, and messaging networks.

**Empower and Develop**: Coach your team to solve problems effectively, promoting personal growth and career development. Encourage a healthy work-life balance and reduce unnecessary red tape.

**L**ead with Insight**: Use local insights to pioneer improvements and enhance the customer experience through experimentation and teamwork.

**Why**You’ll Love It Here**:

- **Flexible Working**: Enjoy the freedom to work in-store, from home, and out in the community with a flexibility that supports your work-life balance.
- **Growth Opportunities**: Access a range of skills development, career pathways, and chances to innovate within Medibank.
- **Supportive Environment**: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

**About You**:
You’re an experienced leader with proven success in driving performance to deliver results. You have a genuine care for your people, coupled with an ability to motivate and influence, ensures your team feels validated and supported to explore and ideate new ideas and better ways of working at a local level. Coaching and supporting others to achieve greatness is part of your personal ‘DNA.’

**Imagine working with us**

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work. A workp