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Customer Service Manager

3 weeks ago

Malaga, Australia Kinta Full time

**About Kinta**: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to support their fitness journeys.

**Qualifications & Skills**:

- A degree in Business Administration, Management, or a related field is preferred.
- At least 2 years of experience in a customer service management role,
- Excellent leadership skills with the ability to manage and inspire a team.
- Strong analytical skills to evaluate data and customer service metrics.
- Exceptional communication and interpersonal skills.
- Proficient in CRM software and Microsoft Office Suite.

**Tasks & Responsibilities**:

- Manage a team of customer service representatives to ensure timely and effective customer communication.
- Resolve customer complaints and inquiries in a professional and timely manner.
- Monitor customer service metrics, such as response time and customer satisfaction, and identify areas for improvement.
- Develop and implement customer service policies and procedures.
- Train new customer service staff on company policies, procedures, and best practices.
- Collaborate with other departments, such as sales and marketing, to improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
- Stay informed about industry trends and competitor activities to provide proactive customer service.
- Conduct regular performance evaluations for customer service team members.
- Assist in the development of marketing strategies to attract and retain customers.

**Benefits**:

- A competitive salary package and superannuation.
- Opportunities for professional development in a dynamic and supportive environment.
- Access to cutting-edge gym and fitness equipment.

Pay: $73,150.00 per year

**Benefits**:

- Visa sponsorship

Schedule:

- 8 hour shift

Application Question(s):

- Proficient in CRM software and Microsoft Suite.

**Education**:

- Advanced Diploma / Associate Degree (required)

**Experience**:

- customer service management: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 05/11/2024