Duty Manager

2 days ago


Hornsby, Australia Haps Hotels Full time

**Location: Hornsby, Sydney, Australia**

Are you passionate about delivering exceptional customer service in a vibrant and dynamic environment? Do you have a flair for leadership, a keen interest in the hospitality industry and experience managing a great team of people? If so, we have an exciting opportunity for you to join our team as a Duty Manager reporting in to the Licensee at our pub in Hornsby

**Responsibilities**:
**Team Leadership**:

- Supervise and motivate the front-of-house staff, ensuring a positive and energetic team atmosphere.
- Assist in staff training and development to maintain _and improve_ service standards.

**Customer Service**:

- Ensure exceptional customer service is consistently provided.
- Address customer concerns and feedback promptly and professionally.

**Operations Management**:

- Oversee daily pub operations, including opening and closing procedures.
- Maintain inventory levels, order supplies, and monitor stock rotation.
- Collaborate with the management team to implement efficient processes including rostering, budgets and marketing activities.

**Quality Control**:

- Uphold quality standards for food and beverages.
- Monitor cleanliness and organisation to create an inviting atmosphere.

**Qualifications**:

- Previous experience in a supervisory or managerial role in the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts.
- Understanding of health and safety regulations.

**Benefits**:

- Competitive salary.
- Opportunities for career advancement within a growing organisation with multiple venues through NSW.
- A supportive and inclusive work environment.

**How to Apply**:
If you are a dedicated, energetic individual with a passion for hospitality, we want to hear from you Please submit your resume and we will be in touch to hear a little more

Join us in creating memorable experiences for our customers and being part of a group that values excellence in service and the people involved

Pay: $70,000.00 - $80,000.00 per year

Work Location: In person


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