
Duty Manager
7 days ago
**Location: Hornsby, Sydney, Australia**
Are you passionate about delivering exceptional customer service in a vibrant and dynamic environment? Do you have a flair for leadership, a keen interest in the hospitality industry and experience managing a great team of people? If so, we have an exciting opportunity for you to join our team as a Duty Manager reporting in to the Licensee at our pub in Hornsby
**Responsibilities**:
**Team Leadership**:
- Supervise and motivate the front-of-house staff, ensuring a positive and energetic team atmosphere.
- Assist in staff training and development to maintain _and improve_ service standards.
**Customer Service**:
- Ensure exceptional customer service is consistently provided.
- Address customer concerns and feedback promptly and professionally.
**Operations Management**:
- Oversee daily pub operations, including opening and closing procedures.
- Maintain inventory levels, order supplies, and monitor stock rotation.
- Collaborate with the management team to implement efficient processes including rostering, budgets and marketing activities.
**Quality Control**:
- Uphold quality standards for food and beverages.
- Monitor cleanliness and organisation to create an inviting atmosphere.
**Qualifications**:
- Previous experience in a supervisory or managerial role in the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts.
- Understanding of health and safety regulations.
**Benefits**:
- Competitive salary.
- Opportunities for career advancement within a growing organisation with multiple venues through NSW.
- A supportive and inclusive work environment.
**How to Apply**:
If you are a dedicated, energetic individual with a passion for hospitality, we want to hear from you Please submit your resume and we will be in touch to hear a little more
Join us in creating memorable experiences for our customers and being part of a group that values excellence in service and the people involved
Pay: $70,000.00 - $80,000.00 per year
Work Location: In person
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