Operations Manager

Retail Asset Management
- Full Time
- Karrinyup, WA

**Together, we can do great things**
- We shape leading experiences across office, retail, logistics and student accommodation.
- We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.
- Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.
- This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.
- Come join us.

**The role**
- We are currently looking for an **Operations Manager** to join the celebrated Karrinyup Shopping Centre. Join the best in the West
- The Operations Manager is accountable for the soft services for the asset ensuring that the Centre is safe, secure and meets presentation standards to achieve desired customer and tenant satisfaction levels.
- A strong people leader, you will provide leadership to the Integrated Services Team and broader Centre Management Team, by assisting the Senior Operations Manager in setting the vision and strategies for the team to deliver upon, whilst driving a culture of high performance and constant improvement.

**What you will be doing**
- Managing the Integrated service team and contract, providing leadership and guidance to ensure that activities are prioritised and efficiently completed, with a strong focus on customer service and high standards.
- Driving the safety culture across the asset, ensuring compliance with health and safety procedures and that safety incident reporting is completed, actioned and closed out.
- Providing assistance to Tenancy Delivery Manager with onsite contractors, ensuring compliance to policies & procedures and fit out adherence with centre fire engineering, technical services designs, structural engineering requirements and aesthetics.
- Ensuring compliance with Environmental and OH&S requirements including contractor induction, the preparation of site specific risk management plans and review of contractor supplied Safe Work Method Statements.
- Assisting with managing the operational and non-recoverable expenditure budget and short/long term capital forecasting, incl. setting annual budgets, reforecasting as required and presenting asset plan updates.
- Providing guidance to the Capital Works and the Building Services/Operations team in the compilation and delivery of the centre’s expense budgets in line with targets set.
- Participating in national and site based sustainability forums and tenant engagement strategies as well as establish relationships with key stakeholders to drive social sustainability including city council networks, community groups and WA Police.
- Nominating for approval and implementing projects and programs to improve the property’s performance and assuming accountability for delegated projects, ensuring they are integrated and completed with minimum interruption to the building.
- Maintaining compliance with all relevant statutory authorities and enact sound engineering practices in relation to maintenance of the property structure, façade, fittings, finishes, fit out and services.
- Taking accountability for all emergency, crisis and risk management training programs including emergency evacuation procedures and other crisis management situations.
- Driving overall property presentation standards including cleaning, security, customer service and maintenance.
- Participating in the late night/weekend shift roster

**What makes you stand out**
- You will have had significant experience in a similar role within a large, retail focused asset, managing “multi project” programs of work of varying levels of complexity and be comfortable providing guidance to diverse teams.
- You will have vast experience in contract management and administration and be able to form effective working relationships across varied stakeholder groups.
- With experience in the critical analysis of building performance, you will be able to manage OPEX budgets and general P&L and have familiarity with NABERS, NGER’s and other related sustainability related measurement and reporting obligations.
- This role would suit a proactive Operations/Facilities Manager who has worked within the retail sector who is solution oriented and wishes to grow their career within a leading property management company.

**What makes us stand out**

**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in co