Cafe Manager at Priestess By Voodoo

**Responsibilities**:
1. Operational Management:

- Oversee daily cafe operations, including opening and closing procedures.
- Ensure the cleanliness and organisation of the cafe, creating an inviting and comfortable atmosphere for customers.
- Monitor inventory levels and place orders for supplies as needed.
- Implement and enforce health and safety standards to guarantee a safe environment for customers and staff.
- Monitor food and beverage quality to maintain high standards.

2. Staff Management:

- Assist in recruitment, training, and supervising cafe staff, fostering a positive and collaborative work environment.
- Schedule shifts and manage staffing levels to meet customer demand.
- Conduct regular performance evaluations and provide constructive feedback to staff members.
- Address any employee issues or concerns in a timely and effective manner.

3. Customer Service:

- Lead by example in delivering exceptional customer service.
- Resolve customer complaints and ensure customer satisfaction.
- Implement initiatives to enhance the overall customer experience.

4. Financial Management:

- Monitor sales, expenses, and profitability, working to achieve financial targets.
- Prepare and analyse financial reports to identify areas for improvement.
- Implement cost-control measures without compromising quality.

Experience & Qualifications:

- Proven experience as a Cafe Manager or in a similar role within the food and beverage industry.
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- Knowledge of health and safety regulations.
- Familiarity with point-of-sale systems and basic financial principles.
- Passion for delivering outstanding customer service.
- Flexibility to work weekends and holidays.

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Work Location: In person