Client Services- Contact Centre Officer

1 week ago

Ryde, Australia Small Animal Specialist Hospital Full time

Supportive team environment
- Learn from some of the best in the Industry
- Excellent work-life balance

At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between pets and their families, we constantly strive to help pets and their families live their best life. We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries. We are excited to be in the fabulous position to needing to grow our Client Services team and that’s where you come in
To find out more about the SASH team, please click the link below:
**About the Role**:
Our client services team represents a pet owner’s first impression of SASH and the service we strive to offer is 5 stars. This is a permanent, full-time position. As we are a 24hr facility, this person will be working a mixture of shifts across a 12-hour roster. This truly is a reception position like no other, where no two days are the same.
Some of the tasks include, but are not limited to:

- High volume inbound and outbound calls
- Coordination and booking of appointments both over the phone
- Acting as a liaison between clients and the clinical team.
- Handling of cash, EFTPOS and other payments
- Requesting results, samples and other documents from third parties.

**About You**:
We are looking for a likeminded and dedicated individual to join our friendly and vibrant team. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role. To be considered for the position, you will have:

- Excellent and proven customer service skills demonstrated in a similar faced paced environment.
- A minimum of 3 years’ experience in a high-volume contact centre environment
- Proven ability to take initiative and prioritise tasks effectively
- Display an empathic yet resilient attitude
- Excellent communication skills both written and verbal.
- A great team play with an ability to work autonomously when required
- Passionate about animals and providing excellent customer service

**What’s in it for You?**

This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

- Competitive Salary packaging
- Inclusive team where equality is not negotiable
- Opportunities for career growth for the right person
- Inclusive team where equality is not negotiable
- SASH paid parental leave for all new parents
- Excellent work life balance
- Supportive team of SASH specialists, residents, nursing team
- Team member discounts and events

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