Contact Centre Officer

6 days ago

North Ryde, Australia Small Animal Specialist Hospital Full time

Supportive team environment
- Learn from some of the best in the Industry
- Excellent work-life balance

At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between pets and their families, we constantly strive to help pets and their families live their best life. We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries. We are excited to be in the fabulous position to needing to grow our Client Services team and that’s where you come in

To find out more about the SASH team, please click the link below:
**About the Role**:
Our client services team represents a pet owner’s first impression of SASH and the service we strive to offer is 5 stars. This is a permanent, full-time position. As we are a 24hr facility, this person will be working a mixture of shifts across a 12-hour roster. This truly is a reception position like no other, where no two days are the same.
Some of the tasks include, but are not limited to:

- High volume inbound and outbound calls
- Coordination and booking of appointments both over the phone
- Acting as a liaison between clients and the clinical team.
- Handling of cash, EFTPOS and other payments
- Requesting results, samples and other documents from third parties.

**About You**:
We are looking for a likeminded and dedicated individual to join our friendly and vibrant team. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role. To be considered for the position, you will have:

- Excellent and proven customer service skills demonstrated in a similar faced paced environment.
- A minimum of 3 years’ experience in a high-volume contact centre environment
- Proven ability to take initiative and prioritise tasks effectively
- Display an empathic yet resilient attitude
- Excellent communication skills both written and verbal.
- A great team play with an ability to work autonomously when required
- Passionate about animals and providing excellent customer service

**What’s in it for You?**

This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

- Competitive Salary packaging
- Inclusive team where equality is not negotiable
- Opportunities for career growth for the right person
- Inclusive team where equality is not negotiable
- SASH paid parental leave for all new parents
- Excellent work life balance
- Supportive team of SASH specialists, residents, nursing team
- Team member discounts and events

  • National Customer Contact Centre

    4 days ago

    North Ryde, New South Wales, Australia Downer EDI Limited Full time $60,000 - $90,000 per year

    We are looking for Customers Service Consultants to join our team at NCCC.At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.We...

  • National Customer Contact Centre

    1 week ago

    North Ryde, Australia Downer Group Full time

    **What You’ll Do** This role offers a broad scope, with key responsibilities including:- Provide end to end support based on administration tasks- Contribute to the success of the team and broader Downer business.- Adhere to the Downer Standards- Build customer trust, value and loyalty by creating a positive customer experience- Takes ownership of...

  • Contact Centre Consultant

    2 weeks ago

    North Sydney, Australia WEG provides global solutions Full time

    **About the role** **Duties** - Provide information and feedback on customer trends and business processes to assist the Contact Centre Supervisor to evaluate and improve services and procedures - Provide information as required on call volumes and requested information for daily, weekly & monthly call centre reporting - Provide administration support to...

  • Contact Centre Agent

    4 days ago

    North Sydney NSW, Australia McCorkell Group Full time $65,520 per year

    Urgent Hire: Contact Centre AgentsWe are looking for a couple of contact centre agents to join our team in North Sydney. This is an urgent hire and we need people who can start as soon as this week.You will be working on an event registration campaign, speaking with business professionals over the phone. If you perform well, there may be opportunities to...

  • Urgent Hire] Contact Centre Agent

    4 days ago

    North Sydney, Australia McCorkell Group Pty. Ltd. Full time

    **Urgent Hire: Contact Centre Agents** We are looking for a couple of contact centre agents to join our team in North Sydney. This is an urgent hire and we need people who can start as soon as this week. You will be working on an **event registration campaign,** speaking with business professionals over the phone. If you perform well, there may be...

  • Contact Centre Agent

    2 weeks ago

    North Sydney, Australia McCorkell Group Pty. Ltd. Full time

    **Contact Centre Agent Casual (Up to 45 Hours/Week) | North Sydney** We are looking for a **dedicated and customer-focused Customer Service Representative** to join our team in **North Sydney**. This role starts as **casual employment (up to 45 hours per week)** with the **potential to transition into a full-time position** based on performance and business...

  • Sales Representative

    1 week ago

    North Sydney, Australia PassportCard Full time

    Sales Representative - Inbound - Travel Insurance - Grow your career in the insurance industry - Career progression opportunities, fast growing company - Career advancement within the first 6 months - Fully paid training to set you up for success including RG146 certification More and more Australians are travelling and seeking the best in travel insurance....

  • Director, Managed Contact Centre Services

    2 weeks ago

    North Sydney Council, Australia Peoplebank Full time $120,000 - $200,000 per year

    Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services across commercial and government clients.The...

  • Business Contact Centre Representative

    2 weeks ago

    North Sydney, Australia Equifax Full time

    Equifax is where you can **power your possible. **If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The **Business Contact Centre Representative **is responsible for providing inbound and outbound support to our customers on our products and...

  • Hotel Front Office Attendant

    19 hours ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Lakeside Hotel and Conference Centre are seeking a full time Receptionist to join their friendly and professional team. - Salary Package: $62,830 per annum plus employer's superannuation and annual leave loading - Appointment Type: Full time, continuing role - Location: Wallumattagal campus, North Ryde. The Role Lakeside Hotel and...