Technology Services

6 days ago

Sydney, Australia KPMGau Full time

**Job Description **Our IT Services team bring together technology and customer service skills to not only help fix equipment but to build positive customer relationships with free technical advice and timely repairs. We pride ourselves on a fascination and love of technology and a desire to try new things and see how they work. **Your Opportunity **As an Analyst in the IT Services team, you will play a key role in: - Identify and escalate support requests that are symptomatic of an unresolved underlying problem in IT equipment or services. - Record all relevant information including progress accurately via Service Request in ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes. - Resolution actioned or assigned task(s) to appropriate Repair Authority(s) with the required info within agreed service level. - Participating in local/national projects as assigned. - Participate in an on-call roster if requested by the team leader where applicable. **How are you extraordinary? - You are committed to providing fantastic customer service, with kindness and empathy at the heart of every interaction. - You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team. **Your Experience **At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include: - 2+ years' experience in IT Service Support or equivalent - Excellent customer service with the "white-glove" treatment - Tertiary level qualification and/or relevant experience - A strong passion for tech support - you're the go-to that family or friends call upon - ITIL Foundation Certification highly regarded **Additional Information **KPMG is one of the most trusted and respected global professional services firms. We partner with clients across an array of industries to solve complex challenges, steer change, drive disruption, and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who've got your back. You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you'll take control over how you work. We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. **At KPMG every career is different, and we look forward to seeing how you grow with us.

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