Membership Manager

1 week ago


Ryde, Australia Fitness First Full time

**About Fitness First**:
A globally recognised leader in the fitness sector, **Fitness First** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

**The opportunity**:
The **Membership Manager** (MM) at our **Top Ryde** club is responsible for taking overall management of the member experience. They lead a team of Member Support Consultants (MSC), to achieve new sales targets and achieve member retention budgets, whilst overseeing front desk operations to ensure each of our members receives exceptional, personalised service.

The MM is a motivational leader with the ability to mentor a team and lead by example. tasked with mentoring their team and giving them the tools to succeed in their role. They use their sales expertise, organisational capabilities and excellence in customer service to imbue their team with the behaviors needed to create a thriving Fitness First club, where members can achieve and exceed their goals.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the **Fitness First** family from day one.

**In addition, we offer**:

- A competitive package including base salary, super and uncapped commission
- A complimentary Platinum **Fitness First** membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of **Fitness and Lifestyle Group** (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.


  • Membership Manager

    5 days ago


    Ryde, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness First** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a career...


  • Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    This is your opportunity to join the dynamic Next Gen Ryde team as a Membership Administrator. - Fun team and friendly environment - Enjoy Access to Club Facilities - Career development opportunities **About the Role** Reporting to the Group Membership Manager, you will be responsible for retaining members with every call and contact made while providing...


  • Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    This is your opportunity to join the dynamic Next Gen - Central Support Service team as a Group Membership Administrator. - Fun team and friendly environment - Enjoy Access to Club Facilities - Career development opportunities **About the Role** Reporting to the Group Membership Manager, you will be responsible for retaining members with every call and...


  • Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    This is your opportunity to join the dynamic Next Gen - Central Support Service team as a Group Membership Administrator.Fun team and friendly environmentEnjoy Access to Club FacilitiesCareer development opportunitiesAbout the RoleReporting to the Group Membership Manager, you will be responsible for retaining members with every call and contact made while...


  • Council of the City of Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    This is your opportunity to join the dynamic Next Gen - Central Support Service team as a Group Membership Administrator.Fun team and friendly environmentEnjoy Access to Club FacilitiesCareer development opportunitiesAbout the RoleReporting to the Group Membership Manager, you will be responsible for retaining members with every call and contact made while...

  • Sales Manager

    2 weeks ago


    Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    Our Sales Managers are the ambassadors of our business and we're searching for a genuine Leader who can inspire a small team of sales consultants to influence People to improve their life styles. The objective of this role is to lead, support and develop the membership sales team and to achieve the overall sales targets of Next Gen, Ryde.Experience/Knowledge...

  • Sales Manager

    1 week ago


    Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    Our **Sales Managers** are the ambassadors of our business and we're searching for a genuine Leader who can inspire a small team of sales consultants to influence People to improve their life styles. The objective of this role is to lead, support and develop the membership sales team and to achieve the overall sales targets of Next Gen,...


  • Ryde, Australia Calvary Full time

    Calvary Ryde Residential Aged Care Maintenance Manager Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent Full Time Opportunity - Monday to Friday! About the role As Maintenance Manager, you will be the point of contact...

  • Reception Manager

    2 weeks ago


    Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    Come and join the team at Next Generation Clubs. **What’s in it for you?** - Spectacular club environment - Work for an organization with a team orientated culture - Gym Membership Are you someone who enjoys the thought of working in an environment that promotes a healthy lifestyle and see yourself as someone who could be a true Next Gen brand...


  • Ryde, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Customer Service ManagerWe are seeking an experienced professional to join our team as a Customer Service Manager. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that all members receive a high level of service.The ideal candidate will have excellent communication skills, both written and verbal,...