Investigations Case Coordinator

3 days ago

Greater Adelaide SA, Australia Procare Group Full time

A comprehensive induction and ongoing support will be provided
- Very competitive remuneration on offer
- Join a leading national provider of insurance services

**This is a full time, permanent role.**

**The Role**:

- Initial point of contact for all internal and external enquiries;
- Updating our valued clients on the progress of factual investigations;
- Assisting investigators with field enquiries and case administration;
- Personal Injury investigations support;
- Coordinating meeting room hire, travel bookings and preparing external information requests;
- Data entry and administration within our database;
- Drafting correspondence for internal and external distribution;
- Skip traces & witness location support.

**About You**:

- Excellent customer service focus and client-centred approach;
- Intermediate to strong computer skills (Microsoft Office);
- Experience, exposure and/or an interest within a relevant industry (insurance, factual investigations or legal);
- Scheduling and managing important due dates to ensure timeframes are met on investigations;
- Strong attention to detail;
- Exceptional time management and organisational skills;
- Ability to thrive under pressure;
- Have excellent written & verbal communication skills.

**What We Offer**:

- Excellent remuneration package & employee benefits;
- Welcome pack on commencement and the latest equipment including laptop and mobile;
- A comprehensive induction and thorough training in our case management systems;
- Novated lease, purchased leave and salary sacrificing options; and
- Benefits to enhance your work-life balance like paid parental leave, access to our Employee Assistance Program and more

**Why Procare?**
- Genuine and friendly working culture where our people are valued;
- Internal career progression pathways and a tailored professional development plan;
- Volunteer Day to give back to the community;
- A genuine commitment to your work life balance; and
- Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more

**About Us**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you

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